The plugin dosent works with Chrome and Edge

We are experiencing problems with the plugin on our website. We have paid for the pro version which is supposed to entitle you to technical support.
Well, since it is giving us problems with both browsers, Wasiliy Strecker, one of its developers, tells us that the problem is a code error by the Google and Microsoft developers.
Yes, the solution that Wasily gives us to the problem is that we change browsers because he has no problems with his code. The problem with the code is with Google and Microsoft.
I’m really still trying to assimilate this person’s response.
Remember friends, if you experience problems with the plugin, the problem is with the Chrome and Edge developers who don’t know what they are doing.