Support » Plugin: 10WebSocial » The plugin doesn’t works with some Facebook accounts

  • Resolved Radovan


    I have 3 Facebook accounts. The plugin works correctly with 2 of them and one does not.
    After I log in to the account with problems, the Facebook application is installed and that’s about it. Nothing else happened. The plugin remains into “Log in and get my Access Token” state.
    Believing that the problem was with the Facebook account, I tried other plugins and all of them connected to the account and worked correctly.

    Did you have this problem? Is there a solution? Please, I need help.


Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Radovan


    I must point out that:
    – I installed the plugin and the Facebook application several times;
    – I reset the browser cookies;
    – I tried with several browsers;
    – On the Facebook account I created a new page assuming that the existing page has settings that do not allow connection;
    – I checked the settings of the Facebook page.
    However, the plugin does not work with that specific Facebook account.

    Plugin Support Kima Baghdasaryan



    This issue is caused by the API change.

    The upcoming update will address the problem.

    The update will go live shortly.

    We apologize for this temporary inconvenience.


    Plugin Support Zhanna Khachatryan


    Hi @radovand,

    I am happy to announce that the new fixed version is already released.

    Please update the plugin, and check.

    If the issue persists, please reauthenticate and then check again.

    Thread Starter Radovan


    Sorry, but it doesn’t work after update.

Viewing 4 replies - 1 through 4 (of 4 total)
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