Support » Plugin: Accept Bitcoin and 50+ Cryptocurrencies with CoinGate » The plugin doesn’t work

  • The plugin doesn’t work

    Every purchase made with coingate payment methode on my site, shows “processing” instead of “complete”. So the buyer unable to download the file they have purchased.

    • This topic was modified 11 months, 3 weeks ago by  tokegameart.
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  • Plugin Author coingate

    (@coingate)

    Hello tokegameart,

    Thank you for letting us know about the issue. The problem could lie with “Order Status” configuration. Could you check if in your CoinGate module settings the “Paid” order status is set correctly?

    Here is how the settings window looks like: https://blog.coingate.com/wp-content/uploads/2017/04/6-2.png

    The issue that you are having is that “Paid” status is set as “Processing”.

    We hope this helps.

    Team CoinGate

    Great, Thanks for your help!

    Plugin Author coingate

    (@coingate)

    Thank you for the quick reply, we hope you have resolved the issue. We would also highly appreciate it if you could update your review!

Viewing 3 replies - 1 through 3 (of 3 total)
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