The plugin does not work on my web

  • Resolved juanpamk

    (@juanpamk)


    8 years, 5 months ago

    Hello,
    I just installed the plugin on the web and it does not work well for me. Svg files do not appear in either the media library or the front-end.
    I’m using DIVI for what it’s worth. Could you give me some idea of the error?
    Thanks and best regards.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Benbodhi

    (@benbodhi)

    8 years, 5 months ago

    Hi there,

    Firstly, thanks for using my plugin.

    Please try deactivating all other plugins and revert to the twentyseventeen theme if you are using a modified or child theme of divi (the standard divi theme works fine).

    Then with only SVG Support active, try again.
    If you still have issues, I’d be interested to know. But I think you’ll find that it works fine. Then re-activate each plugin one by one, testing in between to find the culprit.

    Let me know how you go.

    • This reply was modified 8 years, 5 months ago by Benbodhi.
    • This reply was modified 8 years, 5 months ago by Benbodhi.
    Plugin Author Benbodhi

    (@benbodhi)

    8 years, 5 months ago

    Additionally, it could be your SVG files themselves.

    Plugin Author Benbodhi

    (@benbodhi)

    8 years, 5 months ago

    Hi @juanpamk,

    Any luck figuring this out?

    Thread Starter juanpamk

    (@juanpamk)

    8 years, 5 months ago

    I have not had time to try it yet. As soon as I do, I’ll tell you how we’ve gone. Thanks for the interest.
    A greeting.

    Plugin Author Benbodhi

    (@benbodhi)

    8 years, 3 months ago

    I’m going to close this due to inactivity. If you continue to have issues in the future, please don’t hesitate to get in touch again.

    • This reply was modified 8 years, 3 months ago by Benbodhi.
Viewing 5 replies - 1 through 5 (of 5 total)

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