Title: The plugin does not work
Last modified: October 6, 2020

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# The plugin does not work

 *  Resolved [pat1701](https://wordpress.org/support/users/pat1701/)
 * (@pat1701)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-50/)
 * Good afternoon!
    Until last month Updraft always worked perfectly, but today 
   I was unable to use it. It does not perform backup, I cannot access the tabs,
   I cannot delete the oldest backups. I uninstalled and deleted the plugin, then
   installed a new one and it didn’t work. I can’t backup or download existing ones.
   What I have to do? Thanks a lot!

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-50/#post-13501504)
 * Hi,
 * Please could you send us a copy of the latest full backup log?
    This can be found
   in the UpdraftPlus Existing Backups tab. Please use an online service such as
   Dropbox or Pastebin, and post the link here.
 * Regards,
    Bryle
 *  Thread Starter [pat1701](https://wordpress.org/support/users/pat1701/)
 * (@pat1701)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-50/#post-13503450)
 * Hi, [@bcrodua](https://wordpress.org/support/users/bcrodua/) thanks for your 
   response.
    Here the log’s link: [https://www.dropbox.com/s/phfhfeg7j9bt2z9/log-mg.rtf?dl=0](https://www.dropbox.com/s/phfhfeg7j9bt2z9/log-mg.rtf?dl=0)
 * I work on another website that uses updraft and I didn’t update the plugin to
   this latest version – there, it worked perfectly!
 * Is it possible that error can be of the just the latest version?
 * Is there a way to downgrade to test?
 * Sorry about my english!
 * Thanks
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-50/#post-13508129)
 * Hi,
 * To downgrade, you can uninstall the plugin and download previous version here–
   [https://wordpress.org/plugins/updraftplus/advanced/](https://wordpress.org/plugins/updraftplus/advanced/).
   At the bottom of the page, you will see a download button and a dropdown to select
   a version.
 * Regards,
    Bryle
 *  Thread Starter [pat1701](https://wordpress.org/support/users/pat1701/)
 * (@pat1701)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-50/#post-13508956)
 * Thanks! I did it but it doesn’t work… I don’t know what i have to do!
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-50/#post-13526975)
 * Hi,
 * May I know what error you are getting please?
    Do you see any error message in
   the “Backup/Restore” tab?
 * Regards,
    Bryle
 *  Thread Starter [pat1701](https://wordpress.org/support/users/pat1701/)
 * (@pat1701)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-50/#post-13527941)
 * [@bcrodua](https://wordpress.org/support/users/bcrodua/) Nothing works or happens
   when I click on buttons or tabs and there is no error messages.
 *  Thread Starter [pat1701](https://wordpress.org/support/users/pat1701/)
 * (@pat1701)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-50/#post-13533605)
 * Hi, [@bcrodua](https://wordpress.org/support/users/bcrodua/) !
    I don’t know 
   what really happened but I installed the plugin Enable jQuery Migrate Helper 
   and the plugin started to work again! Thanks for your attention in this topic!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘The plugin does not work’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

## Tags

 * [updraft plus](https://wordpress.org/support/topic-tag/updraft-plus/)

 * 7 replies
 * 2 participants
 * Last reply from: [pat1701](https://wordpress.org/support/users/pat1701/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-50/#post-13533605)
 * Status: resolved