• Resolved kirstudio14

    (@kirstudio14)


    I installed the plugin on the site, it does not work. .Png files do not go to webP

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Hi @kirstudio14,

    Thank you for your message. I will try to help you.

    Nice to meet you.

    Have you read the FAQ plugins and other threads in the support forum?

    The FAQ contains information about what information I need when someone adds a new thread in the technical support section. Without this information, it cannot help you. Having the complete information I can help better and faster, and I think you and I care about it.

    Thread Starter kirstudio14

    (@kirstudio14)

    I did not read FAQ
    I don’t speak English – and for me the problem is to learn FAQ in English

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @kirstudio14, please try using a translator. I will try to understand me – how can I help you without any information?

    You’ve added a one-star review saying that the plug-in is not working. Please understand that the plugin is built by the community. Thanks to their comments I can create a better plugin. But alone, I can’t check it in all conditions.

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @kirstudio14, are you able to provide me with data for your website so that I can check everything myself?

    If you have a problem reading the FAQ, this is probably the only possible solution.

    Thread Starter kirstudio14

    (@kirstudio14)

    Okey

    If, in the future you will need help with the translation. I will try to help. I will change my leave to 5 stars

    Thread Starter kirstudio14

    (@kirstudio14)

    I will try to cope with the setting myself
    I will study the section FAQ
    Thank you!

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    In case of problems please contact me again. I am happy to help, but you must know that you need detailed information for this.

Viewing 7 replies - 1 through 7 (of 7 total)
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