Support » Plugin: AWPCP - Classifieds Plugin » The plugin does not work

  • Resolved Evgenchig

    (@evgenchig)


    The plugin does not work

    An unexpected error occurred while trying to save the details of the ad. Please try again or contact your administrator.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author awpcp

    (@awpcp)

    Hi @evgenchig,

    Sorry that you ran into issues here!

    Can you tell me a bit more?
    – What version of WP are you running here?
    – What exact version of AWPCP? (number, please)
    – What were you doing when the error occurred?
    – Have you tried a conflict test yet? Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how-to-test-for-plugintheme-conflicts/

    Please let me know.

    Evgenchig

    (@evgenchig)

    Hello
    WordPress 4.9.7 with the theme of Atahualpa.
    AWPCP version: 3.8.5.
    I restored the database backup
    Disable other plugins – also an error
    Changed theme – also an error

    An error occurred while trying to save the ad:
    Duplicate entry ‘0’ for key ‘PRIMARY’

    Plugin Author awpcp

    (@awpcp)

    Hi @evgenchig,

    OK, that’s a start.

    Since you just installed it, let’s get rid of the data in the tables and see if that helps. I’d try a full “Uninstall”. That’s under Classifieds->Uninstall. Don’t just deactivate and delete the plugin, you’ll need to:
    – Run Classifieds->Uninstall
    – Deactivate AWPCP
    – Delete AWPCP
    – Install it again from WordPress.org

    And see if that clears up the data corruption.

    If that doesn’t work, contact us here with a link to this forum post: http://awpcp.com/contact/

    Evgenchig

    (@evgenchig)

    Thank you for helping
    Errors eliminated
    There was an error in the database tables
    The error was not due to your plugin, it was I who improperly optimized the database of the site
    Thanks again!

Viewing 4 replies - 1 through 4 (of 4 total)
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