The plugin is interfering with Elementor database updates.

  • last water

    (@mosheaflalo)


    8 months, 1 week ago

    Your plugin is causing Elementor to fail to update the database, I removed your plugin and Elementor was able to update.
    Thank you.

    • This topic was modified 8 months, 1 week ago by last water.
    • This topic was modified 8 months, 1 week ago by last water.
    • This topic was modified 7 months, 1 week ago by last water.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Al-Amin

    (@alamin56649)

    7 months, 3 weeks ago

    Hello @mosheaflalo,

    Thank you for your feedback. We sincerely apologize for the inconvenience caused. We’ve successfully addressed the issue you mentioned in the latest version of the plugin. Please ensure you’re using the latest version of both Elementor and the plugin to avoid any further issues.

    If the problem persists after updating, feel free to contact us with more details, and we’ll assist you further.

    Best regards,
    Al-Amin Khan
    Directorist Support Team

    Thread Starter last water

    (@mosheaflalo)

    7 months, 3 weeks ago

    Hey buddy!
    The problem is fixed!
    But there are other additional problems.
    Unfortunately your response time is very slow!
    And instead of complaining about one plugin! I have to deal with 2 plugins!
    What a shame!
    A big headache!
    Anyway… The problem with the plugin right now is that it can’t update the database, and the update causes a fatal error.
    How did you release a development version so quickly? Why didn’t you test it first?

    manuzetace

    (@manuzetace)

    3 months, 3 weeks ago

    This same error has occurred again with version 23.8.1

Viewing 3 replies - 1 through 3 (of 3 total)
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