The plugin broke down our website

  • Resolved beautyspot1

    (@beautyspot1)


    1 year, 10 months ago

    Yesterday we received a msg from wordpress manager that our site was down because of pixel manager plungin. And it was. We had to take it off to solve the problem.
    This is the msg we received.

    Λεπτομέρειες σφάλματος - PROBLEM DETAILS
===========================================
Ένα σφάλμα τύπου E_COMPILE_ERROR εντοπίστηκε στη γραμμή 59 του αρχείου /var/www/vhosts/beautyspot.gr/httpdocs/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/wgact.php. Κωδικός σφάλματος: require_once(): Failed opening required '/var/www/vhosts/beautyspot.gr/httpdocs/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/freemius/wordpress-sdk/start.php' (include_path='.:/usr/share/pear/:')

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author alekv

    (@alekv)

    1 year, 10 months ago

    Hi

    What version of the Pixel Manager have you installed?

    Kind regards
    Aleksandar

    Thread Starter beautyspot1

    (@beautyspot1)

    1 year, 10 months ago

    Hello Aleksandar,
    we have been using it for a while. Version 1.25.1

    This happened after the latest update of the plugin, just yesterday afternoon.

    Kenneth

    (@kavillarosa)

    1 year, 10 months ago

    Hi @beautyspot1,

    Would you mind sending a message to support@sweetcode.com? We’ll send the next instructions once we received your message.

    We’re looking forward to your message.

    Regards,
    Kenneth

    Kenneth

    (@kavillarosa)

    1 year, 10 months ago

    Hi @beautyspot1,

    Just an update, here’s what our license provider said about the issue.

    This issue usually occurs when the contents of the plugin’s ZIP file were not successfully extracted for some reason.

    Could you check if these files exists on your server?

    /var/www/vhosts/beautyspot.gr/httpdocs/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/freemius/wordpress-sdk/start.php

    In case it doesn’t, please try reinstalling the plugin. But this time, please make sure that the above-mentioned files are existing before checking again if the issue persists.

    If the issue persists, please contact your hosting provider so they can investigate why that specific file is not being loaded on your server. They can check for existing file permission issues.

    I hope that helps.

    Let me know how it goes.

    Regards,
    Kenneth

    Thread Starter beautyspot1

    (@beautyspot1)

    1 year, 10 months ago

    We have deactivated the plugin for now, and sent our communication to the support mail.
    Regards,

    Kenneth

    (@kavillarosa)

    1 year, 10 months ago

    Resolved over support@sweetcode.com. So, I’m closing this thread now.

    Feel free to reply to this thread should you have a similar issue.

    Thanks!
    Kenneth

Viewing 6 replies - 1 through 6 (of 6 total)
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