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Resolved Vladislav Urchenko
(@urchenko)

1 year ago

Installed the plugin, but the field for entering data from the payment card is not loaded. Here is a screenshot: https://prnt.sc/t95zsl what is the reason?

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Nico – a11n
(@nicolamustone)

Automattic Happiness Engineer

1 year ago

Hello there,
Can you post your website URL so that we can have a closer look at that?

Thread Starter Vladislav Urchenko
(@urchenko)

1 year ago

https://tester.urchenko.ru/shop/

Plugin Support Joey – a11n
(@jricketts4)

1 year ago

Hi @urchenko – I’m seeing a console error with your theme, which could be causing a loading issue for those form fields. Can you try installing the Storefront theme to see if the issue is resolved?

Thanks!
– Joey

Thread Starter Vladislav Urchenko
(@urchenko)

1 year ago

Hi @jricketts4 – There is no such error in the Storefront theme.

Thread Starter Vladislav Urchenko
(@urchenko)

1 year ago

@jricketts4 Thanks. I fixed an error in the console and the field for entering the payment card appeared.

Plugin Support Thu P. a11n
(@thup90)

1 year ago

Hi there,

I’m glad you resolved it. Thanks for sharing your solution.

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘The payment data entry field is not added.’ is closed to new replies.

In: Plugins
6 replies
4 participants
Last reply from: Thu P. a11n
Last activity: 1 year ago
Status: resolved

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