Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » The /password-reset/?act=reset_password page doesn’t work!

  • Craig

    (@craigrkirkby)


    Hi,

    The reset password form is not working.

    When a member clicks the “Forgot your password?” link, they are correctly redirected to the /password-reset/ page and correctly get the email notification after submitting their username/email.

    HOWEVER, after clicking the link in the email notification and correctly being redirected to /password-reset/?act=reset_password, this page doesn’t work.

    Despite adding their new password correctly, the button doesn’t work. When they click the “Change my password” button nothing happens (https://share.getcloudapp.com/v1u2O56e). The page simply reloads and shows the same page again (/password-reset/?act=reset_password).

    We do not use any caching plugin, so that’s not an issue. Tested on Chrome and Firefox and the problem occurs on both browsers. Tested on two different sites that have different web hosts. And we are obviously using the latest version of Ultimate Member.

    Thank you for your help.

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