Hi @jupitupi
Sorry to hear you are having this issue.
I tested a couple of images on my website and got the feature working as expected:
https://monosnap.com/file/MlDjtDa00dDOT9faaykXNtY0P9T73j
When I set it to 500×500 the file was Smushed and the correct size created.
Had you run the Bulk Smush after modifying the setting?
Could you send a screenshot from WordPress > Media Library > Picture details similar to my above screenshot?
Best Regards
Patrick Freitas
Hi! It’s screenshot:
https://zapodaj.net/images/47ae63c8cc089.png
https://zapodaj.net/images/7747cdcaecc1c.png
https://zapodaj.net/images/51c4b50449edf.jpg
https://zapodaj.net/images/e4a5b8124ab9a.png
Before it worked. Only the update broke something.
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This reply was modified 1 year, 7 months ago by
jupitupi.
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This reply was modified 1 year, 7 months ago by jupitupi.
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This reply was modified 1 year, 7 months ago by jupitupi.
I stopped shrinking pictures on June 30th.
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This reply was modified 1 year, 7 months ago by jupitupi.
Hi @jupitupi,
Can you please check if you have any server-side cache enabled for this site? If you have object cache at server end, please ask your hosting provider to clear the same check if the issue still persists.
If the issue still shows up, wouldn’t you mind please, re-install the plugin and see if that helps?
Looking forward to hearing back from you.
Best Regards,
Nebu John
I reinstalled the plug – it did not help. I have downloaded the old version 3.8.5 and it works again. And version 3.8.7 doesn’t work. Version 3.8.6 seems to work as well, but I don’t have a copy of it. For now, I will be using version 3.8.5.
Hi @jupitupi
It sounds like a conflict.
Is it possible to create a staging website:
https://wordpress.org/plugins/wp-staging/
Update the Smush on the Staging website, disable all plugins and switch to the default WordPress theme to check if the issue is gone?
Let us know the result you got.
Best Regards
Patrick Freitas
I changed the theme of the page to another – no problem. I turn on my theme – the problem is. So it’s a plugin conflict with my template (or vice versa).
Do you know how to fix it? I’m not very good at scripting. Can you help me solve this problem and find the bug? I can send you my website template (e.g. by contact e-mail to wpmudev.com).
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This reply was modified 1 year, 7 months ago by jupitupi.
Hi @jupitupi
Thank you for the test.
Could you please send me an email to contact@wpmudev.org using this template:
Subject: “Attn: Patrick Freitas”
Message: link back to this thread for reference: https://wordpress.org/support/topic/the-new-version-of-smush-does-not-reduce-the-pictures
Best Regards
Patrick Freitas
Thank you for trying to help me. I sent you the main theme and child theme with corrections by e-mail. May be in spam.
Hi @jupitupi
It seems Patrick never received your message (it didn’t even go to spam).
However, I checked that you are using Alizee theme that seems pretty outdated already – it wasn’t updated in over 2 years. Interestingly, even with its latest free version I couldn’t replicate the issue on my test site which would mean that it’s either due to child theme that you are using or there’s some additional plugin involved in the conflict.
It would be best to look into child theme first so if there’s nothing “sensitive” included in the theme, you could just upload zip file with it to the Google Drive, Dropbox or similar service and share direct link to it here with us.
We could then test it again on our end.
Best regards,
Adam
Hi @jupitupi,
Thanks for providing us with the theme.
In your child theme you have this piece of code on line 70 that is causing the issue with Smush resizing:
add_filter( 'big_image_size_threshold', '__return_false' );
After commenting that out or using parent theme the resize feature is working fine in my test installation.
Cheers,
Predrag
Thank you. Deleting this line helped.
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This reply was modified 1 year, 7 months ago by jupitupi.
