Support » Plugin: Contact Form by WPForms - Drag & Drop Form Builder for WordPress » The message is never delivered, even if the WPForms confirms its sending.

  • Resolved michalrama

    (@michalrama)


    Hello,

    The plugin doesn’t work properly. When I enter all the required fields and submit, a confirmation message appears, but that’s it. The message is never delivered.

    I tried two different emails, but the result was the same. There is probably a problem in WordPress or the plugin. However, since the last testing, I’ve updated both more than once, so I’m not sure. And maybe the problem is somewhere else.

    Please help.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter michalrama

    (@michalrama)

    UPDATE: I’m sorry, but the problem is obviously on my side. I just tried it on another site (on another web host) and it works.

    Therefore, WordPress and Plugin don’t cause the problem. I tried to turn on testing mode (using this plugin) and the problem isn’t affected by any other plugin, so I really don’t know.

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @michalrama,

    I’m sorry to hear that you’re having issues with email delivery.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely due to server configuration issues and/or strict email spam prevention settings that are wrongly detecting the notification emails as spam.

    As email service providers use a variety of metrics to detect spam, some notification emails are delivered, while others are not.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps šŸ™‚

    Thread Starter michalrama

    (@michalrama)

    Hello,

    Yes you are right. I recently resolved an issue with another site not working. It has a paid theme containing its own contact form. And it also didn’t work until I entered the SMTP data.

    I installed WP Mail SMTP, entered the required data and it works.

    So, thank you for the advice and your great plugin.

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @michalrama,

    Great to hear that, and thanks for letting us know šŸ™‚

    If you’d like more help, please feel free to reach out.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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