Support » Plugin: WooCommerce » The link you followed has expired

  • Resolved mda345

    (@mda345)


    I have searched for hours for a solution to uploading a csv file of products to WooCommerce. I am using woo commerce 3.64 and wordpress 5.2.1. I switched to the generic 2019 theme to see if it would upload there, but it didn’t. I installed a MIME plug in (although my error never mentioned security issues). I changed the limits in the php file, switched the file to txt instead of csv, uploaded it directly to the server, but nothing works.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Stef

    (@serafinnyc)

    Can you please submit a system report. Goto woocommerce > status > get system report

    Paste that here

    mda345

    (@mda345)

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://www.woodhouseknits.com
    Site address (URL): http://www.woodhouseknits.com
    WC Version: 3.6.4
    Log Directory Writable: ✔
    WP Version: 5.2.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2
    PHP Version: 7.1.1 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 32 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    GnuTLS/3.4.10
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1-log
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.6.4
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 13.39MB
    Database Data Size: 11.39MB
    Database Index Size: 2.00MB
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    ### Post Type Counts ###
    
    attachment: 1403
    bwg_album: 1
    bwg_gallery: 2
    customize_changeset: 4
    ml-slide: 20
    ml-slider: 2
    nav_menu_item: 5
    page: 21
    post: 230
    product: 13
    revision: 1152
    scheduled-action: 42
    wprss_feed: 1
    wprss_feed_item: 97
    wprss_feed_template: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (23) ###
    
    Better Internal Link Search: by Cedaro – 1.3.0
    Contact Form 7 MailChimp Extension: by Renzo Johnson – 0.4.51
    Contact Form 7: by Takayuki Miyoshi – 5.1.3
    CSS & JavaScript Toolbox: by Wipeout Media – 8.4.2
    Disable Real MIME Check: by Sergey Biryukov – 1.0
    Forget About Shortcode Buttons: by Designs & Code – 2.1.2
    Genesis eNews Extended: by Brandon Kraft – 2.1.1
    Genesis Featured Page Advanced: by Nick Diego – 1.9.6
    Genesis Responsive Slider: by StudioPress – 1.0.0
    Genesis Simple Share: by StudioPress – 1.1.4
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    Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.18.74
    Instagram Feed: by Smash Balloon – 1.12
    Internal Link Widget: by Martino Stenta – 0.3
    Jetpack by WordPress.com: by Automattic – 7.4
    MetaSlider: by Team Updraft – 3.13.1
    Ninja Forms: by The WP Ninjas – 3.4.13
    Page Links To: by Mark Jaquith – 3.1.1
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    DavidAnderson – 1.16.15
    
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    WP RSS Aggregator: by RebelCode – 4.13.2
    
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    Disqus for WordPress: by Disqus – 3.0.17
    Enable Media Replace: by ShortPixel – 3.3.0
    Facebook Members: by Crunchify – 8.0
    Genesis Connect for WooCommerce: by StudioPress – 1.0 – Not tested with the active version of WooCommerce
    Maintenance Mode: by Michael Wöhrer – 5.4
    Media Library Assistant: by David Lingren – 2.79
    Ravelry Designs Widget: by Shellbot – 1.0.0
    WooCommerce Admin: by WooCommerce – 0.12.0
    WP Super Cache: by Automattic – 1.6.7
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #3371 - /shop/
    Cart: #3372 - /cart/
    Checkout: #3373 - /checkout/
    My account: #3374 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Amelia
    Version: 2.1.0
    Author URL: https://17thavenuedesigns.com
    Child Theme: ✔
    Parent Theme Name: Genesis
    Parent Theme Version: 2.10.1
    Parent Theme Author URL: https://www.studiopress.com/
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 40
    Oldest: 2019-06-10 19:49:00 +0000
    Newest: 2019-06-11 10:23:24 +0000
    
    Pending: 1
    Oldest: 2019-06-11 11:23:24 +0000
    Newest: 2019-06-11 11:23:24 +0000
    
    Canceled: 1
    Oldest: 2019-06-11 01:42:09 +0000
    Newest: 2019-06-11 01:42:09 +0000
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    Stef

    (@serafinnyc)

    Thank you for that.

    I also should have asked that you submit your CSV file too. You can upload and share via Share CSV

    We need to see how you’re mapping the file.

    mda345

    (@mda345)

    Stef

    (@serafinnyc)

    Thank you. Your headings are mislabeled. Don’t use uppercase and you have to use an underscore for spaces.

    Please see a sample CSV add one product based on this and if you have success then add all your products.

    mda345

    (@mda345)

    Ah. I downloaded the csv directly from products I had entered manually and didn’t think about the column headings being changed. Bad news: it still didn’t work. I am using the unpaid woo commerce at the moment. I was under the impression I should be using these headings: https://github.com/woocommerce/woocommerce/wiki/Product-CSV-Import-Schema#csv-columns-and-formatting
    I attempted uploading the sample csv, and it said link was expired, too. Here is the updated csv.
    http://www.sharecsv.com/s/9a1b7016877dd685cbda855ad194a479/import2.csv

    Stef

    (@serafinnyc)

    That’s our own csv so it has to be something you’re adding to it that’s making it not take or permissions are incorrect on your server.

    What did you change on the sample form?

    mda345

    (@mda345)

    I didn’t change anything on the sample.

    Stef

    (@serafinnyc)

    Then something else is wrong. You must have a permission restriction on the server or something.

    • This reply was modified 5 months ago by  Stef.
    Plugin Support Fernando

    (@fhaps)

    Automattic Happiness Engineer

    Hi @mda345,

    Just to make sure I understand this correctly: When you try to import a CSV file on your site, you are given the error “The link you followed has expired”. Is that correct?

    If so, can you confirm how are you importing the CSV file? Is it through the built-in importer tool located in the Products screen of the Dashboard?

    If that’s the case, and you are unable to upload even the unmodified sample CSV file, the issue is likely not with the file but elsewhere on the site. There are two things I’d suggest you test:

    1. Try creating a brand new administrator account on the site, and then attempt to import the file again while logged in to this new account. Just to make sure the issue does not lay with the permissions of the account you are currently using.

    2. If that doesn’t work, I’d then recommend trying a conflict test. This would require you to switch your site’s theme to the free Storefront theme, and then disable ALL plugins on your site except for WooCommerce. Under this setup, try to upload the file again.

    Hopefully this shines some light on the issues!

    Plugin Support Fernando

    (@fhaps)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 11 replies - 1 through 11 (of 11 total)
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