Support » Plugin: Smush - Lazy Load Images, Optimize & Compress Images » the images don’t appear in media library

  • Resolved salmatdc


    Hello, support.
    I hope this topic finds you well.
    well, I am using the Smush plugin, and I find about 300 Not processed pictures that don’t appear in the media while I am using it on my pages.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Patrick – WPMU DEV Support


    Hi @salmatdc

    Sorry to hear you are having this issue.

    It sounds There are some thumbnails missing, could you try to regenerate the thumbnails and see if makes any difference?

    Best Regards
    Patrick Freitas

    Thread Starter salmatdc


    hello @wpmudevsupport12
    Can I know please how this problem happened so I can avoid it next time?
    PS: I installed the suggested plugin but it seems nothing happed and the pictures didn’t regenerate.
    thank you

    Plugin Support Adam – WPMU DEV Support


    Hi @salmatdc

    Installing the plugin is the first step only, sorry for not being clear on that. After installing it you actually need to run option to regenerate images in it and only then it will be clear if it helped.

    Can I know please how this problem happened so I can avoid it next time?

    That’s fair question but I’m afraid I don’t really have response to it. Smush only reports that it couldn’t process image because the given image file should be on server according to the database but physically it’s not there.

    This usually happens e.g. if

    – some image files were manually removed from server (e.g. to free up space) and not deleted from Media Library

    – if some other image optimization plugin/tool was used before and the process failed

    – or if there is or was some kind of “offload” used so images are not really stored locally to the site.

    Best regards,

    Plugin Support Kasia – WPMU DEV Support


    Hello @salmatdc ,

    We haven’t heard from you for some time now, so it looks like you don’t have more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)
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