Support Tickets
[resolved] the icon keeps on loading (4 posts)

  1. usmanmalik
    Posted 4 years ago #

    Hi thr,

    Your plugin is excellent, good job and everything works good except the loading icon that keeps loading forever.

    It sends the ticket and everything rest works really good but no confirmation as it shows in contact form 7 that "sended successfully" also if we press send button without entering anything in the fields it should validate and give some sort of message like it does on contact form 7.

    I would like to give suggestion that it would be great if it sends an email either defined in your plugin or use the wordpress general settings email on submission of ticket.

    Im using wordpress 3.1.3 (latest at the moment)

    Thanks alot.

  2. usmanmalik
    Posted 4 years ago #

    Thanks to janmichalicka for the fix code

    I fixed it and i noticed that its sending email to the setted in wordpress settings.

  3. Nyhm
    Posted 4 years ago #

    Can you please share the fix for the rest of the community?

  4. Nyhm
    Posted 4 years ago #

    Find this in settings.php:

    wp_enqueue_script( 'suptic', suptic_plugin_url( 'scripts.js' ),
                            array( 'jquery', 'jquery-form' ), SUPTIC_VERSION, $in_footer );

    Comment out or remove the (redundant) jquery inclusion:

    wp_enqueue_script( 'suptic', suptic_plugin_url( 'scripts.js' ),
                            /*array( 'jquery', 'jquery-form' ),*/ SUPTIC_VERSION, $in_footer );

    I'm just hacking around here. Can anyone confirm if this is a valid fix?

Topic Closed

This topic has been closed to new replies.

About this Plugin

  • Support Tickets
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic