Support » Theme: Customizr » The header loads forever (doesnt work)

  • mariafrancojorge

    (@mariafrancojorge)


    It was working perfectly until last night when the header of the front page just keep loading forever, therefore hiding its menu. I was very keen on buying the pro version until this sad event happened. I run an online business and I really can’t give myself the lux of having a website that looks good but sometimes just does not work.

Viewing 8 replies - 1 through 8 (of 8 total)
  • WPyogi

    (@wpyogi)

    How do you know it’s the theme and not something else causing that problem? Have you asked on the support forum for help with this before posting a review like this?

    Theme Author Nicolas

    (@nikeo)

    Hi @mariafrancojorge,

    You’ll want to disable your plugins temporarily to see if there’s a collision with the theme of any kind.
    Also, I’ll recommend to always share the url of your website when asking for help.

    I would tend to agree with @wpyogi, please try to get help on the forum before reporting issues in the review section.
    Thanks for your understanding,

    mariafrancojorge

    (@mariafrancojorge)

    Sorry, guys… it was just so frustrating! I was kinda angry…

    And yea, I tried to deactivate the plugin to see if there was a collision and voila, that plugin was stopping my header from working.
    The theme I’m using is Costumizr.

    Theme Author Nicolas

    (@nikeo)

    Ok Thanks for this feedback.

    Would you mind please :
    1) share the name of the plugin you’ll have to desactivate, I need to test it,
    2) remove this review (which, as you agreed upon, was more a support request).

    Thanks 🙂 !

    mariafrancojorge

    (@mariafrancojorge)

    the plugin is called Accurate Data WP
    actually I thought I was reviewing the plugin, not Customizr. I would never rate it to one star, it’s just a great theme and I use the pro version.
    sorry!!!

    mariafrancojorge

    (@mariafrancojorge)

    how do I remove this review, btw?

    Theme Author Nicolas

    (@nikeo)

    Ah ok. No problems thanks 🙂
    removing a review : I think only moderators can do it like @wpyogi

    Moderator Marius L. J.

    (@clorith)

    Hi,

    No need to delete the review, if you appreciate the theme feel free to update your review to reflect how you feel about it (you are able to change your rating whenever you please 🙂 )

Viewing 8 replies - 1 through 8 (of 8 total)
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