The greeting message appears even if it is disabled.

  • Resolved mjunaidkhan

    (@mjunaidkhan)


    5 years, 3 months ago

    Hi,

    The greeting message still appears even if it is disabled in the chat settings. This is bothering me because when the greeting message appears on a mobile phone then the chat plugin doesn’t let anyone scroll to the bottom until it disappears. Users need to wait for 30 seconds for it to hide automatically and then they can scroll.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Facebook

    (@facebook)

    5 years, 3 months ago

    Hi @mjunaidkhan,

    Thanks for getting in touch. Would you be able to share the URL of the site where the plugin is installed, so we can take a look, and debug? Thanks!

    Facebook Team

    dng2023

    (@dng2023)

    5 years, 3 months ago

    I’m having the same problem as OP. There’s no way to scroll on mobile for about 30 seconds before the greeting loads. I’d prefer a way to turn it off easily in the plugin setting.

    Plugin Author Facebook

    (@facebook)

    5 years, 3 months ago

    Hi @dng2023,

    Got a URL for us?

    Thanks,

    Facebook Team

    Thread Starter mjunaidkhan

    (@mjunaidkhan)

    5 years, 3 months ago

    This is the link to the website. You can see when you visit it from a mobile phone it shows a greeting message which blocks the scrolling until it disappears.

    https://www.haven.pk/

    Thread Starter mjunaidkhan

    (@mjunaidkhan)

    5 years, 3 months ago

    I found a solution for this in the plugin support forum. The problem was that Facebook adds a fb_new_ui_mobile_overlay_active class to <body> when the greeting appears for 30 seconds and sets its overflow value to hidden.

    I found this solution and added this code to my child theme’s CSS and now the scroll works perfectly.

    body {overflow-y: auto !important;}

    Thank you. The issue is resolved now.

    • This reply was modified 5 years, 3 months ago by mjunaidkhan.
    • This reply was modified 5 years, 3 months ago by mjunaidkhan.
    jumper07

    (@jumper07)

    5 years, 2 months ago

    same problem http://www.lavenderbear.eu
    I would like to hide the greeting message because it doesnt allow in the mobile version to scroll through the page. Only after you push “hide window button” on greeting message website starts working normally.
    (when your visit site for the first time)

    Video here:

    On desktop version it is not a problem, but on mobile version is big problem, because you can’t scrolling website until the message disappears.

    Video MOBILE VERSION

    • This reply was modified 5 years, 2 months ago by jumper07.
    jumper07

    (@jumper07)

    5 years, 2 months ago

    after I wrote it here the plugin is not sown at all. Please back the plugin to my website.

    jumper07

    (@jumper07)

    5 years, 2 months ago

    Looks like plugin was fixed, but not totally. After chat icon shows for the first time on mobile version, main menu button of website stops working. Only after refreshing the page, main menu button starts working again.

    https://yadi.sk/i/4Zb6W56ZJ_B59w

    http://www.lavenderbear.eu

    error is seen here: https://youtu.be/a-cei5yQ9uk

    Please fix it. Really need your pluggin.

    • This reply was modified 5 years, 2 months ago by jumper07.
    • This reply was modified 5 years, 2 months ago by jumper07.
    • This reply was modified 5 years, 2 months ago by jumper07.
    • This reply was modified 5 years, 2 months ago by jumper07.
Viewing 8 replies - 1 through 8 (of 8 total)

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