Title: The free version is useless
Last modified: September 3, 2016

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# The free version is useless

 *  [gameslopedy](https://wordpress.org/support/users/yiggory/)
 * (@yiggory)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/the-free-version-is-useless/)
 * I intalled this plugin and I can say the free version is useless. When Im not
   online on the plugin page, no one can send offline messages to me or my email.
 * Even when Im online on the plugin page via wp-admin, the chrome doesnt recognize
   chat box and a ring.wmv file appears to download by Internet download manager.
   I couldnt believe a plugin like this.
    Eventually ; I couldnt use this plugins
   any feature…
 * Note: I tried it on <_[ link redacted, please do not post links in reviews ]_
 * Please add some useful features to free version. This can also increase your 
   premium sales. Imagine that other plugins are gives useful free versions and 
   they get more sale than expected..

Viewing 1 replies (of 1 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/the-free-version-is-useless/#post-8015727)
 * Hi there Yiggory
    I’m sorry you feel that the free version is not what you expected.
 * Please note that the free version allows you to chat to website visitors, in 
   an unrestricted way. Is this not the very heart of the concept of a live chat
   support system? How then, may I ask, do you feel that the plugin is “useless”?
 * Were you perhaps experiencing issues that caused the live chat box not to work
   or show on your site? If yes, please also note that I cannot find a support ticket
   associated with your username either, in future, please consider leaving a support
   request before posting a one star review that seriously affects our average ranking,
   especially if the issue could stem from something outside of our control.
 * With regards to the wav file being downloaded, this is most likely due to the
   fact that you are using a Google Chrome extension to handle downloads.
 * With regards to your comment about adding useful features to the free version,
   the following features are included by default:
 * View any live chats you may have missed
    Desktop Notifications when receiving
   new live chats Comprehensive list of live chat options Ban visitors from chatting
   to you based on IP Address Users can drag the live chat box around their page
   Allow the live chat box to automatically pop up Limit the live chat box to only
   show to registered users Select whether Name and Email is required when users
   initiate a chat Enable/Disable the chat box on mobile devices Enable/Disable 
   the sound when a new live chat message is received Change the colors of the live
   chat box Fully responsive admin chat dashboard Compatible with all caching plugins(
   live chat window loaded via Ajax) Set the starting position of your chat box 
   No advertising or links No “Powered by” links on the live chat window No monthly
   live chat subscriptions needed
 * Looking forward to your response.

Viewing 1 replies (of 1 total)

The topic ‘The free version is useless’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/the-free-version-is-useless/#post-8015727)