Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » The form suddenly stopped working

  • Resolved sneakz

    (@sneakz)


    Hi,

    After the udpate our form stop working and we only see this code.

    
    /*
    Test
    /*]]>*/

    Please check it out.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author klhall1987

    (@klhall1987)

    Hey Sneakz,

    I’m so sorry to hear you are experiencing this. I just tried to reproduce this on my own installs and wasn’t able to do so. We want to help you get to the bottom of this so here are some things that should help you track it down. 

    – Try deactivating all your plugins that are not for Ninja Forms and switching to a default WordPress theme like Twenty Sixteen. If your issue goes away there was a conflict with one of these. Reactivate them one at a time until the issue returns and that will tell you exactly what the issue was.

    – After you have tested with other plugins temporarily disabled and on a default WordPress theme like Twenty Seventeen, if you are still seeing the issue, please submit a support request to our team(https://ninjaforms.com/contact).

    Thanks,

    Kenny
    WP Ninjas LLC

    Hi,

    Thanks for the response! The bug is actually weird, the default contact form is working but whenever I create a new form consisting for numbers, I get this bug. It works well before the update so I’m not sure why we’re experiencing this now.

    I tried to duplicate the default form (contact form) and tried to change it and I get the ? on the fields. We experience this bug after updating the plugin.

    I will try your solution and keep you posted.

Viewing 2 replies - 1 through 2 (of 2 total)
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