Hi @philapho
Sorry to hear you are having this issue.
I don’t see a form on https://www.philippe-cadu.fr/contact-2/ it only shows when we disable the caching:
https://www.philippe-cadu.fr/contact-2/?ao_noptimize=1
Can you try to submit using this URL on mobile?
https://www.philippe-cadu.fr/contact-2/?ao_noptimize=1
For the https://sinergia-conseil.com/sinergi/contact/ we were able to submit without any issues from two different Android devices and it worked as expected.
Can you let us know which Android version you are testing?
Best Regards
Patrick Freitas
I am on android 7Honor 5c
EMUI 5.04
I still get the same error even with this address
https://www.philippe-cadu.fr/contact-2/?ao_noptimize=1
Hi @philapho
We are able to replicate the issue on the android on your website.
Do you have a staging website?
You can create one using the WP Staging plugin https://wordpress.org/plugins/wp-staging/, once done, could you run a full plugin and conflict test following this flow?
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
Let us know the result you got.
Best Regards
Patrick Freitas
Hello
good news, the form on this site works with my smartphone
https://sinergia-conseil.com/sinergi/contact/
on this one
https://www.philippe-cadu.fr/contact/
so I tested everything, deactivated the plugins and changed the theme
I still have the same error
Best Regards
Philippe
Hello @philapho
It seems that the form in https://www.philippe-cadu.fr/contact/ can’t be submitted even from desktop (tested under Windows/Chrome).
Could you please export the form settings, upload it to a service like Dropbox or Pastebin and share it here with us?
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export
Thank you,
Dimitris
Hello
For me it works well with Chrome on desktop
it doesn't only work on smartphone with Firefox as well as Chrome
Have a nice evening
Philippe
https://www.dropbox.com/s/a7su8hx50c4exoy/forminator-contact-form-export.txt?dl=0
Hello
I installed Forminator on another site
https://lediteur-contemporain.com/contact/
and I have the same problem
it doesn’t work with my smartphone, while it works fine with desktop with Chrome and Firefox.
Have a nice day
Hi @philapho
Are you testing in Firefox as logged-in user and the mobile as logged-out user?
I can see the form Ajax return 403 when I try to submit it on your server while works fine on my lab site, it happens due to any security module in the server:
https://monosnap.com/file/9PsgbqVnsghFuUUWjl14IihcYB46u3
Can you contact your hosting support to verify the Mod Security rules and why the Ajax requests are being blocked?
Let us know when hearing back from the support.
Best Regards
Patrick Freitas
Hello,
Yes, I added a file to limit access to the admin by IP address following attacks on my hosting.
I removed this file and everything works but now I can’t protect my admin by ip address …
Until now I was using Caldera From and had no problem of this kind
Thanks for your feedback
Have a nice day
Hi @philapho
You can add your server IP to bypass the rule,
As the Forminator uses your server to run the request it should work.
Best Regards
Patrick Freitas
Hello
I tried with the ip address of the server in ipv4 and ipv6
of the hosting server
but it doesn’t work
Best Regards
Philippe
Hi @philapho
Had you tried our security plugin?
https://wordpress.org/plugins/defender-security/
This will apply the security recommendation, allow you to block different countries, mask the login URL and will work just fine with Forminator.
Best Regards
Patrick Freitas
Hi @philapho
I hope you are doing well and safe!
We haven’t heard from you in a while, I’ll mark this thread as resolved.
Feel free to let us know if you have any additional question or problem.
Best Regards
Patrick Freitas