The Event Calendar and Royal Elementor Mega Menu compatibility issue

  • Resolved sandrasjoo

    (@sandrasjoo)


    1 year, 11 months ago

    I am using The Event Calendar in free version on a website build in Elementor. For Elementor, I am using Royal Elementor Pro Addon. The two work quite well together in general, however, when enabling the Mega Menu in royal Elementor the event pages appear empty. As I have understood it, Royal Addons Mega Menu is converting the template to Elementor Canvas and the content gets lost.

    I cannot edit the content with Elementor, as I get the Error message “You must have the ‘the_content’ function in the current template for Elementor to work on this page”. However, I have not find where to adjust this either (I am using the Blocksy theme).

    Please help, is there any way to resolve this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Darian

    (@d0153)

    1 year, 11 months ago

    Hi @sandrasjoo

    Thanks for reaching out.

    Let me check with the team about this issue, and I’ll make sure to update you once I know more.

    In the meantime, could you provide the versions of the following:

    • PHP
    • WP
    • The Events Calendar
    • Royal Elementor Mega Menu
    Thread Starter sandrasjoo

    (@sandrasjoo)

    1 year, 11 months ago

    Hi Darian,

    Thank you.

    • PHP 8.1, Apache 2.4
    • WP 6.4.3
    • The Events Calendar 6.3.2
    • Events Widgets For Elementor And The Events Calendar 1.6.6
    • Royal Elementor 1.3.89
    Plugin Support Darian

    (@d0153)

    1 year, 11 months ago

    Hi @sandrasjoo

    Thanks for your response.

    I’m glad you brought this to our attention; I can see how this issue impacts your ability to navigate your calendar because of the compatibility issue between The Events Calendar and Royal Elementor Mega Menu.

    I’ve created an internal ticket [BTRIA-2272] to address this issue and I’ve included your specific use case in it to communicate it to our team.

    We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    Thanks again for reporting this issue and for using The Events Calendar! Have a great day.

    —

    Internal Bug Ticket Reference: BTRIA-2272

    Thread Starter sandrasjoo

    (@sandrasjoo)

    1 year, 11 months ago

    Hi again Darian and thank you for your response. I appreaciate you looking into the issue when you have time, and I look forward to it being resolved completely in the coming future!

Viewing 4 replies - 1 through 4 (of 4 total)

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