The error occurred

  • Resolved hashimsamy

    (@hashimsamy)


    1 year, 4 months ago

    Hello,

    When performing a new scanner, it fails and gets this error:

    The error occurred

    Internal server error.

    Stage: get_modules_hashes

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    1 year, 4 months ago

    Hello @hashimsamy.

    Please do the following:
    1) WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable the option “Complete Deactivation” —> Save Changes.
    2) WordPress Admin Page —> Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and then Activate.

    If it didn’t help, then we need additional details about your website.
    Please contact us via our private Ticket System: https://cleantalk.org/my/support/open. Could you add there a link to this topic, so we can identify you quickly?

    Thread Starter hashimsamy

    (@hashimsamy)

    1 year, 4 months ago

    The issue persists

    I send new ticket via your private Ticket System

    Thank you

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    1 year, 4 months ago

    We have received your ticket. Let’s continue our conversation there.

Viewing 3 replies - 1 through 3 (of 3 total)
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