Support » Plugin: Cart2Cart: Shopify to WooCommerce Migration » The entire website with 8 years worth of data and 1,000 articles wiped out

  • charchub

    (@charchub)


    We are still dealing with Cart2Cart tech support and if they show some care and fix the matter for us, we will update you on the result.

    But as of now, in my opinion, you should not use this service at all. In my view, the service can be extremely dangerous and tech support is not responsive at all.

    Upon paying $70+ and doing a migration, our entire site went into smoke with 1,000 articles deleted. Cart2Cart tech support was not helpful so we had to rely to premium support from our hosting company to restore a 1-day old backup after 3 hours which had lot of consequences for us.

    I reached out to their tech support again and they say things like “it is 3:42 am here and no one is here” and when I reach out 3 hours later, again they say “it is 3:42 am here” which is obviously a lie.

    I am still dealing with them so we will see how it goes (12 hours and now luck so far)- I will update you. But as of now my opinion is “don’t buy this service at all.”

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  • Plugin Author Cart2Cart

    (@cart2cart)

    Hi there,
    As we can see, your issue was successfully fixed. Please, accept our apologies for delaying, our customer service has done its best to be helpful to you. Your feedback is extremely important for Cart2Cart team, so please, let us know if everything is okay. Hope to hear from you soon.
    [ Signature deleted ]

Viewing 1 replies (of 1 total)
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