• I had to disable the plugin from the database level, even safe mode didn’t work…

    • This topic was modified 1 month, 1 week ago by kaczor112.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Matthias Günter

    (@mguenter)

    Hey @kaczor112 !

    Have you used the Pro or free version?

    When / after which action did your page get frozen? What do you mean exactly with “frozen”?

    Are you able to reproduce the issue on a test instance?

    I see you also have not yet contacted our support, so we did not have the chance to resolve the issue 😞

    Thread Starter kaczor112

    (@kaczor112)

    From the free version. I freshly installed, accepted the terms of the free version and clicked options one by one, then it froze.

    I mean the page took forever to load. I kept having page loads.

    Plugin Contributor Matthias Günter

    (@mguenter)

    Hi again!

    are you using a ad blocker extension which could potentially block the Real Cookie Banner dashboard?

    Thread Starter kaczor112

    (@kaczor112)

    Hi, yes, I have Adblock Plus.

    Plugin Contributor Matthias Günter

    (@mguenter)

    Hi again @kaczor112 !

    Ok, I think your ad blocker has “frozen” the website. Can you please try to deactivate the ad blocker for your website and check if you can open the dashboard of Real Cookie Banner?

    Thread Starter kaczor112

    (@kaczor112)

    Hey, I’m sorry, but I decided to use a different plugin that works with Adblocker. Thank you for all your help, I hope that our next cooperation will be successful!

    Plugin Contributor Matthias Günter

    (@mguenter)

    Hi again!

    Ok, too bad that an external error has led to a bad rating of our plugin and we don’t get a chance to solve the problem on your side. Nevertheless, I wish you continued success! 😊

Viewing 7 replies - 1 through 7 (of 7 total)
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