the email takes a long time to send when Generate PDF is activated

  • doodot

    (@doodot)


    3 months, 1 week ago

    After submitting the form as a popup, it takes a long time to load (I’ve hidden the popup in the meantime). And I get this error message : Response {type: ‘basic’, url: ‘NAMESITE/wp-json/contact-form-7/v1/contact-forms/26428/feedback’, redirected: false, status: 503, ok: false, …}


    The email ends up being sent after a very long time. How can I fix this? I’ve seen it happen to someone else, and it worked itself out, but not me.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author ZealousWeb

    (@zealopensource)

    3 months, 1 week ago

    Hello @doodot,

    Thank you for reaching out to me. We are currently reviewing everything and will keep you updated.

    If you have any questions, feel free to ask—I’m here to help.

    Thank you,
    ZealousWeb

    Plugin Author ZealousWeb

    (@zealopensource)

    3 months, 1 week ago

    Hello @doodot,

    Thank you for reaching out. We have tested it on the demo server, and it’s working as expected. Could you please provide a list of the active plugins on your site?

    If you have any questions, feel free to ask. I’m here to assist you.

    Thank you,
    ZealousWeb

    Thread Starter doodot

    (@doodot)

    3 months, 1 week ago

    Hello,

    Thanks for your feedback!

    I had put a JS code to close the popup and let the system run in the background. But I still have an error in the console, the email sends well but it takes a very long time (yet I had already tested the plugin 2 months ago and I had not had this problem).

    I’ll remove the JS code that closes the popup so you can see the blocking better. Click on the button and you’ll see the form running in a loop without the JS.

    Plugin Author ZealousWeb

    (@zealopensource)

    3 months, 1 week ago

    Hello @doodot,

    Thank you so much for reaching out and for reporting this issue.

    Could you please create a ticket for this issue using this link ?

    If you have any questions, please don’t hesitate to ask. I’m here to assist you.

    Thank you,
    ZealousWeb

    Thread Starter doodot

    (@doodot)

    3 months, 1 week ago

    Why do I have to create another ticket somewhere else? It’s also good if someone has the same problem that they know how to solve it. Have you seen the problem?

    Plugin Author ZealousWeb

    (@zealopensource)

    3 months, 1 week ago

    Hello @doodot,

    I understand your concern. I’ve already checked my demo server but haven’t been able to replicate the issue. To ensure that it’s addressed quickly, I’ll be reviewing all active plugins and resolving the issue as soon as possible. In the meantime, creating a ticket will help track and document the issue more efficiently, which can also assist others facing the same problem.

    If you have any further questions or need additional assistance, feel free to reach out—I’m here to help.

    Thank you,
    ZealousWeb

    Thread Starter doodot

    (@doodot)

    3 months, 1 week ago

    Do you have an email address where I can send you a video to show you the problem? Thanks in advance

    Plugin Author ZealousWeb

    (@zealopensource)

    3 months ago

    Hello @doodot,

    As per the ORG policy, please refrain from sharing any personal details. Kindly provide the link to the ORG comment, and I will review it.

    If you have any questions, feel free to reach out—I’m available to assist.

    Thank you,
    ZealousWeb

Viewing 8 replies - 1 through 8 (of 8 total)
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