The download file could not be found

  • Resolved atrap

    (@atrap)


    2 years ago

    Recently our website had a lot of the product/download zip files removed from our site and reuploaded, however ever since then the Downloads After Emails don’t work. I’ve tried rebuilding each “Email after download” instance with the directions to the new files but to no success, all instances of the “Email After Download” Plugin are still displaying the error “This download file could not be found. Please try again or feel free to contact us.” whenever someone tries downloading the file.

    I have even created a brand new “Email After Download” instance with the new file locations and it still doesn’t work.

    The Read/Write permissions of this folder that have the files are 755.
    The Read/Write permissions of the files are 755.

    The files are within wp-content/uploads/prior2022/freePacks

    The folder “uploads” is 775 though.

    What should I do or need to change?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter atrap

    (@atrap)

    2 years ago

    * update *
    It still isn’t working even when changing “uploads” folder to 755.

    Also – I had to hide the “Email After Download” Button / Function Section given that the page is live and visitors are trying to access the download. If you need access to it to try or such then please let me know and I can update with a new link to test on.

    Plugin Author mkscripts

    (@mkscripts)

    2 years ago

    It looks like something went wrong with the location of your download files. Normally the location is /wp-content/uploads/dae-uploads. If this folder no longer exists, you can create it by reactivating the plugin. Before deactivation, make sure your settings are correct so you don’t lose any data: Admin Menu > Downloads > Options.

    If you have any more questions, feel free to ask.

    Kind regards,
    Team Download After Email

Viewing 2 replies - 1 through 2 (of 2 total)
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