The dashboard is inaccessible

  • Resolved moewang

    (@moewang)


    4 years, 8 months ago

    One day I used this plugin normally, suddenly the site dashboard could not get in, suggesting that the site is experiencing technical problems, please check your administrator email. After I checked all the plugins, I found out that it was a problem with the Jetpack plugin. I have to admit that this is a very good plugin, but this problem has been bothering me for a long time. I tried to download the latest version of this plugin from wordpress.org and then manually reinstall it. There was no problem in the background at first, but the same problem occurred in a while, and deleting the Jetpack plugin would solve the problem. I am using wordpress 5.2.2, Windows server 2019/iis10, PHP7.3 is not thread safe(Because it affects the normal use of the site, I temporarily disabled the plugin. Right, in fact, when there is a technical problem, although the webpage can’t enter, the wordpress app can be used normally.).
    Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)
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  • Thread Starter moewang

    (@moewang)

    4 years, 8 months ago

    Ok. In order to facilitate the check, do I need to re-recover the fault? Just reinstall the plug-in and open it. After the same time, the same problem will occur, and then the debug display will be opened.

    Plugin Support KokkieH

    (@kokkieh)

    4 years, 8 months ago

    For now just open a ticket at https://jetpack.com/contact-support/?rel=support as James asked above, and include a link to this thread. Then we can continue troubleshooting it there.

    To submit a ticket you just need to be logged into your WordPress.com account. Jetpack doesn’t have to be active on the site that’s having the problem to submit a support ticket regarding the site.

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    4 years, 8 months ago

    I see you’re reached out to us via email, thanks!

    We’ll follow-up there as soon as we can. 🙂

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