Support » Plugin: Tidio Live Chat » The chat widget does not show up

  • Resolved mildy1234

    (@mildy1234)


    Hi Team,

    I have been a long-time user of this amazing plugin however I have been facing some issues with this particular website where I am unable to add the chat widget and it does not show up in both desktop and mobile. I have tried to disable all other plugins except Tidio and also change the theme but nothing seems to work. I have also tried disabling the plugin and adding the script tag to the footer with no luck. I am using Cloudflare as CDN and have also tried to disable it to see if the chat appears, but out of luck again. Can you guys help me in some ways or suggest something?

    The page I need help with: [log in to see the link]

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  • Plugin Support olektidio

    (@olektidio)

    Hi there!

    I see that you use some kind of cache plugins on your website – could you please clear/flush the cache? When I joined your website – I saw the Tidio widget, but if you don’t – that would imply that the Tidio code is somehow cached.

    Also, I noticed that you have an empty account attached to your website – To fix it, close your Tidio panel and go to ‘Installed plugins’ section in your WordPress panel and click on ‘Clear Account Data’ next to Tidio plugin. After that, please click on ‘Tidio Chat’ from the menu on the left side of your WordPress panel and then you’ll be asked to log in to your existing account. Enter your chat account credentials and you’ll have your account restored.

    If you have any additional questions, don’t hesitate to reach out to our live chat support at http://www.tidio.com 🙂

Viewing 1 replies (of 1 total)
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