Hi, I have the same issue. I installed it yesterday, everything was working fine. Today, I don’t see anymore blue icon. I tested on two different computers with two different browsers (Chrome and Firefox, both up-to-date), same problem.
Any idea?
Thanks!
Exact same issue here – blue icon was initially visible in the WordPress admin and I configured the social sharing app + the welcome mat app – and then the next day it was gone. I also tested in latest versions of Chrome and Firefox and do not have any ad or pop-up blockers.
Not sure why Sumome has to use such a messy and convoluted overlay UI for the admin… Why not just use a standard clean WordPress admin UI approach?!
Thread Starter
Alen
(@alenma)
Guys I found an alternative way to access the SumoMe Account.
Setting your badge to ‘Hidden’ will hide the badge from visitors, but not from you. Here is how you get your login panel back to access SumoMe:
Method 1: Auto Login
Go to: https://www.sumome.com/my
Select your Website (if you have multiple) and you will be auto logged in 🙂
Method 2: Direct URL
Add this to the end of your URL path where SumoMe is: /#/sumome/app/login
Example: http://www.mywebsite.com/#/sumome/app/login
Method 3: Secret Handshake! 🙂
Make sure you’re viewing your website in your browser. Click on any white/empty space on your website. This will ensure that your website and browser are your active window. Now type:
“sumome<up-arrow-cursor-key>”
This means to type the word sumome then press the up arrow on your keyboard.
Well for me the URL Path Works but the Login Info is Incorrect still can’t access the Settings for SumoMe.
By the way Great Support SumoMe… It has been 1 week and I didn’t got any reply…
FWIW, the has started working again for me (I also lost my share buttons yesterday). I think it may have been related to SumoMe redirecting http requests to http as I was seeing an error in the console (I logged that separately here: https://wordpress.org/support/topic/http-to-https-redirect-breaking-share-buttons-in-chrome-on-http-sites?replies=2)
That seems to have stopped now and all it displaying again for me.
I did also log into https://www.sumome.com/my as suggested by Alen above which didn’t seem to do anything at the time but could have been significant, and I also accessed an HTTPS version of my site which worked okay but I’m guessing that was a coincidence, but it could have forced the cache to clear or something).
tl;dr; you might find a refresh fixes this if the issue was the http->https redirect that seems to have been removed at the SumoMe end now. Or it was something else casing it that’s changed, but either way it’s working for me again.
Thanks, Alen! Your suggestions work for me.
I am however really disappointed by the total lack of response by the SumoMe team. It is incredible to observe such a lack of professionalism. I have graded them poorly to reflect this.
FWIW, the blue icon as it used to be has never reappeared for me.
Plugin Author
Sumo
(@sumome)
https://help.sumome.com/customer/en/portal/articles/1817297
Setting your badge to ‘Hidden’ will hide the badge from visitors, but not from you. Here is how you get your login panel back to access SumoMe:
Method 1: Auto Login
Go to: https://www.sumome.com/my
Select your Website (if you have multiple) and you will be auto logged in 🙂
Method 2: Direct URL
Add this to the end of your URL path where SumoMe is: /#/sumome/app/login
Example: http://www.mywebsite.com/#/sumome/app/login
Method 3: Secret Handshake! 🙂
Make sure you’re viewing your website in your browser. Click on any white/empty space on your website. This will ensure that your website and browser are your active window. Now type:
“sumome<up-arrow-cursor-key>”
This means to type the word sumome then press the up arrow on your keyboard.
