• Resolved enricolino

    (@enricolino)


    Hello there. Somehow the banner appears double in my site. If I put it on the header, I see two messages one under the other and if I put it on footer (like it is now), it seems to be fine but there are two banners one over the other so I need to click twice and close the first and the second one. Could you please take a look and help? I’d appreciate it! The url is http://www.ugly-duckling.it

    Thanks in advance

    Kind regards

    Enrico

    P.S. Sorry I accidentally wrote this message in the faq!

    https://wordpress.org/plugins/cookie-law-info/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi, for some reason the settings are output twice in the footer. Please check the wp-content/plugins folder to make sure you don’t somehow have 2 folders for ‘cookie-law-info’. Refresh WP-Super-Cache too. If the issue persists then perhaps your theme has an error e.g. using wp_footer() twice. I would contact your theme author in that case- but do try the other steps first.

    Let me know how you get on.

    Cheers

    Thread Starter enricolino

    (@enricolino)

    Hello Richard, thanks for the help. I tried also to uninstall and reinstall the plugin, even if there was only one folder for ‘cookie-law-info’. I cleared the cache, updated everything possible but I still have the same issue. I just realized the cache plugin was not compatible with the last WP version and I deleted it. I guess you might be right about the theme :(……

    Cheers

    Even if the theme has an issue its really quite simple to fix, so I wouldn’t be too concerned. All it takes is somebody to check the theme PHP files, usually it’s called footer.php but for a custom homepage with a full bleed image like yours then the theme might be written a little differently. Where did you get it from? Most theme designers are very helpful.

    Thread Starter enricolino

    (@enricolino)

    Unfortunately the theme is a paid one bought at elegantthemes, and the problem is that I don’t have support anymore since I unsubscribed…. I had to fix a lot of things that were not working properly and now I have this issue too…. Anyway, thanks a lot for the support!

    Have you tried the theme checker plugin? It’s in the featured WordPress plugins list. Might help you find the issues.

    Thread Starter enricolino

    (@enricolino)

    So I tried what you suggested without luck BUT, I found the mistake on the footer and corrected it. Now there’s only one issue left but it’s a minor one and I can even leave it like it is. When I click on the acceptance, in firefox the banner disappears completely, even if I have the “Use show again tab” on yes. Thanks for the help!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘The banner appears double’ is closed to new replies.