The “automatic push” function doesn’t work

Viewing 5 replies - 1 through 5 (of 5 total)
  • Illia Rudiuk

    (@illiagravitec)

    1 year, 1 month ago

    Hello,
    Most often, this kind of problem is caused by the RSS feed that you are uploading to Gravitec. Perhaps the format of the RSS feed does not meet the requirements of the service, or the RSS feed is not updated.
    Please contact our support team at support@gravitec.net
    We’ll check your account settings and make sure to resolve the issue!
    Thank you for your understanding 🤝

    Thread Starter Alexandre Bonazzi

    (@arakiel)

    1 year, 1 month ago

    The RSS updates are totally random, and your soap doesn’t respond…

    Illia Rudiuk

    (@illiagravitec)

    1 year, 1 month ago

    @arakiel

    We’ve checked and see that your RSS feed is fine, and that your RSS campaigns work both automatically and manually – https://prnt.sc/rgSIrGDqF8kx

    So that we don’t have to analyse your personal case in a public thread, I suggest you continue communication via Support.
    The support team is already writing to you personally to clarify the details.

    • This reply was modified 1 year, 1 month ago by Illia Rudiuk.
    Illia Rudiuk

    (@illiagravitec)

    1 year, 1 month ago

    @arakiel
    We have fixed the issue and now the RSS feed is updated more correctly.
    Thank you for your feedback!
    I would also be grateful if you could confirm that the system works correctly for other users.

    Thread Starter Alexandre Bonazzi

    (@arakiel)

    1 year, 1 month ago

    Thanks, it works now!

Viewing 5 replies - 1 through 5 (of 5 total)

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