Title: The analytics data incorrect Last modified: March 25, 2021 --- # The analytics data incorrect * [neal86](https://wordpress.org/support/users/neal86/) * (@neal86) * [5 years, 1 month ago](https://wordpress.org/support/topic/the-analytics-data-incorrect/) * The analytics data show me the sales is 0 ([https://prnt.sc/10valiy](https://prnt.sc/10valiy)) from Mar1-Mar25 when it is 7071([https://prnt.sc/10vajvj](https://prnt.sc/10vajvj)) on woocommerce report. please help check and fix. thank you! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fthe-analytics-data-incorrect%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [5 years, 1 month ago](https://wordpress.org/support/topic/the-analytics-data-incorrect/#post-14235564) * Hi there! * Can you please go to `Analytics → Settings` and use the `Import historical data` functionality? * If that doesn’t work, can you please copy and paste the system report for this site? You can find it under **WP Admin > WooCommerce > Status > Get system report > Copy for support**. * Thanks! * Thread Starter [neal86](https://wordpress.org/support/users/neal86/) * (@neal86) * [5 years, 1 month ago](https://wordpress.org/support/topic/the-analytics-data-incorrect/#post-14240060) * Hi,@imazed * Thank you for your reply, 1. The setting of the analytics page doesn’t show correctly.([https://prnt.sc/10wamkg](https://prnt.sc/10wamkg)) * 2. here are the system report: * ### WordPress Environment ### * WordPress address (URL): [https://www.nicec.net](https://www.nicec.net) Site address (URL): [https://www.nicec.net](https://www.nicec.net) WC Version: 5.0.0 REST API Version: ✔ 5.0.0 WC Blocks Version: ✔ 4.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.9.0 Log Directory Writable: ✔ WP Version: 5.7 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ * ### Server Environment ### * Server Info: Apache PHP Version: 7.3.27 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1g-fips * SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 4.9.2 WC Database Prefix: JK2_ Total Database Size: 157.50MB Database Data Size: 111.27MB Database Index Size: 46.23MB JK2_woocommerce_sessions: Data: 40.82MB + Index: 2.18MB + Engine MyISAM JK2_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM JK2_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM JK2_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM JK2_woocommerce_order_items: Data: 0.20MB + Index: 0.08MB + Engine MyISAM JK2_woocommerce_order_itemmeta: Data: 1.21MB + Index: 0.67MB + Engine MyISAM JK2_woocommerce_tax_rates: Data: 0.01MB + Index: 0.01MB + Engine MyISAM JK2_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM JK2_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM JK2_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM JK2_woocommerce_shipping_zone_methods: Data: 0.00MB + 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Index: 0.03MB + Engine InnoDB JK2_yoast_indexable: Data: 3.59MB + Index: 0.79MB + Engine MyISAM JK2_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.04MB + Engine MyISAM JK2_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM JK2_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM JK2_yoast_prominent_words: Data: 0.06MB + Index: 0.03MB + Engine InnoDB JK2_yoast_seo_links: Data: 0.23MB + Index: 0.06MB + Engine MyISAM JK2_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM * ### Post Type Counts ### * attachment: 457 bc_x1379_op_type: 5 custom_css: 1 customize_changeset: 39 elementor_library: 2 lws-wre-event: 5 lws-wre-pool: 2 lws-wre-unlockable: 1 mailpoet_page: 1 member: 8 nav_menu_item: 32 oembed_cache: 60 page: 26 porto_builder: 17 post: 21 product: 51 product_variation: 109 revision: 61 shop_coupon: 46 shop_order: 828 shop_order_refund: 134 tablepress_table: 1 wc_product_faq: 5 wcct_countdown: 7 wfacp_checkout: 2 wfcm_file_event: 13400 wpcd_coupons: 2 wpcf7_contact_form: 6 wpforms: 1 yith_popup: 1 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (40) ### * Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: by PI Websolution – 2.0.7 WP Affiliate Manager: by wp.insider wpaffiliatemgr– 2.8.2 * WordPress Backup & Security Plugin – BlogVault: by Backup by BlogVault – 4.57 Contact Form 7: by Takayuki Miyoshi – 5.4 Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6 Facebook for WooCommerce: by Facebook – 2.3.3 Finale Evergreen Campaigns: by XLPlugins – 1.3.0 Finale – WooCommerce Sales Countdown Timer & Discount Plugin: by XLPlugins – 2.17.1 Health Check & Troubleshooting: by The WordPress.org community – 1.4.5 Imagify: by WP Media – 1.9.14 WPBakery Page Builder: by Michael M – WPBakery.com – 6.5.0 Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7 Mailchimp for WooCommerce: by Mailchimp – 2.5.1 Porto Theme – Functionality: by P-Themes – 2.0.3 Redirection: by John Godley – 5.0.1 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 SG Optimizer: by SiteGround – 5.7.17 Smart Slider 3: by Nextend – 3.4.1.17 Tidio Chat: by Tidio Ltd. – 4.3.0 UpdraftPlus– Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.50 * User Role Editor: by Vladimir Garagulya – 4.58.3 WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.10 WPC Frequently Bought Together for WooCommerce: by WPClever – 3.5.3 Photo Reviews for WooCommerce: by VillaTheme – 1.1.3.7 Product Feed PRO for WooCommerce: by AdTribes.io – 9.8.8 Shop Manager Admin for WooCommerce: by zorem – 3.4.2 Additional Variation Images Gallery for WooCommerce – Pro: by Emran Ahmed – 1.2.4 Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.2.4 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1 WooCommerce Stripe Gateway: by WooCommerce – 5.0.0 WooCommerce Photo Reviews Premium: by VillaTheme – 1.1.4.9 WooCommerce Shipping & Tax: by Automattic – 1.25.9 (update to version 1.25.10 is available) WooCommerce: by Automattic – 5.0.0 (update to version 5.1.0 is available) MyRewards: by Long Watch Studio – 4.2.2 Yoast SEO Premium: by Team Yoast – 16.0.2 Yoast SEO: by Team Yoast – 16.0.2 WP File Manager: by mndpsingh287 – 7.1 Autonami Marketing Automations For WordPress: by BuildWooFunnels– 1.3.1 Smart Image Resize PRO: by Nabil Lemsieh – 1.4.9 Yoast SEO: WooCommerce: by Team Yoast – 13.9 * ### Inactive Plugins (10) ### * Asset CleanUp Pro: Page Speed Booster: by Gabriel Livan – 1.1.7.4 JCH Optimize Pro: by Samuel Marshall – pro-2.6.2 jQuery Manager for WordPress: by Remzi Cavdar– 1.10.6 OptiMonk: by OptiMonk – 1.3.5 Smush: by WPMU DEV – 3.8.3 Swap Google Fonts Display: by Gijo Varghese – 1.0.6 WebP Express: by Bjørn Rosell – 0.19.0 WP Activity Log (Premium): by WP White Security – 4.2.0.1 WP Rocket: by WP Media – 3.7.5 WP Server Stats: by Saumya Majumder Acnam Infotech – 1.6.10 * ### Dropin Plugins (2) ### * advanced-cache.php: advanced-cache.php object-cache.php: Memcached * ### Must Use Plugins (3) ### * Endurance Page Cache: by Mike Hansen – 2.0.5 Health Check Troubleshooting Mode: by – 1.7.2 SSO: by Garth Mortensen Mike Hansen – 0.3 * ### Settings ### * API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: ✔ * ### WC Pages ### * Shop base: #207 – /shop/ Cart: #208 – /cart/ Checkout: #209 – /checkout/ My account: #210 – /my-account/ Terms and conditions: ❌ Page not set * ### Theme ### * Name: Porto Version: 6.0.4 Author URL: [http://www.portotheme.com/](http://www.portotheme.com/) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Overrides: porto/woocommerce/archive-product.php porto/woocommerce/cart/cart- empty.php porto/woocommerce/cart/cart-shipping.php porto/woocommerce/cart/cart- totals.php porto/woocommerce/cart/cart.php porto/woocommerce/cart/cross-sells. php porto/woocommerce/cart/mini-cart.php porto/woocommerce/cart/proceed-to-checkout- button.php porto/woocommerce/cart/shipping-calculator.php porto/woocommerce/checkout/ form-billing.php porto/woocommerce/checkout/form-checkout.php porto/woocommerce/ checkout/form-coupon.php porto/woocommerce/checkout/form-login.php porto/woocommerce/ checkout/form-pay.php porto/woocommerce/checkout/form-shipping.php porto/woocommerce/ checkout/payment-method.php porto/woocommerce/checkout/payment.php porto/woocommerce/ checkout/review-order.php porto/woocommerce/checkout/thankyou.php porto/woocommerce/ content-product-cat.php porto/woocommerce/content-product.php porto/woocommerce/ content-single-product.php porto/woocommerce/content-widget-product.php porto/ woocommerce/global/form-login.php porto/woocommerce/global/quantity-input.php porto/woocommerce/global/wrapper-start.php porto/woocommerce/loop/add-to-cart. php porto/woocommerce/loop/loop-end.php porto/woocommerce/loop/loop-start.php porto/woocommerce/loop/no-products-found.php porto/woocommerce/loop/orderby.php porto/woocommerce/loop/pagination.php porto/woocommerce/loop/rating.php porto/ woocommerce/loop/sale-flash.php porto/woocommerce/myaccount/dashboard.php porto/ woocommerce/myaccount/downloads.php porto/woocommerce/myaccount/form-add-payment- method.php porto/woocommerce/myaccount/form-edit-account.php porto/woocommerce/ myaccount/form-edit-address.php porto/woocommerce/myaccount/form-login.php porto/ woocommerce/myaccount/form-lost-password.php porto/woocommerce/myaccount/form- reset-password.php porto/woocommerce/myaccount/lost-password-confirmation.php porto/woocommerce/myaccount/my-account.php porto/woocommerce/myaccount/my-address. php porto/woocommerce/myaccount/my-downloads.php porto/woocommerce/myaccount/ my-orders.php porto/woocommerce/myaccount/navigation.php porto/woocommerce/myaccount/ orders.php porto/woocommerce/myaccount/payment-methods.php porto/woocommerce/ myaccount/view-order.php porto/woocommerce/order/form-tracking.php porto/woocommerce/ order/order-details-customer.php porto/woocommerce/order/order-details.php porto/ woocommerce/order/order-downloads.php porto/woocommerce/order/tracking.php porto/ woocommerce/single-product/add-to-cart/simple.php porto/woocommerce/single-product/ add-to-cart/variable.php porto/woocommerce/single-product/meta.php porto/woocommerce/ single-product/product-attributes.php /home/customer/www/nicec.net/public_html/ wp-content/plugins/woo-variation-gallery/templates/product-images.php /home/customer/ www/nicec.net/public_html/wp-content/plugins/woo-variation-gallery/templates/ product-thumbnails.php porto/woocommerce/single-product/rating.php porto/woocommerce/ single-product/related.php porto/woocommerce/single-product/review-meta.php porto/ woocommerce/single-product/review-rating.php porto/woocommerce/single-product/ review.php porto/woocommerce/single-product/sale-flash.php porto/woocommerce/ single-product/short-description.php porto/woocommerce/single-product/tabs/tabs. php porto/woocommerce/single-product/title.php porto/woocommerce/single-product/ up-sells.php porto/woocommerce/single-product-reviews.php * ### Action Scheduler ### * Complete: 3,353 Oldest: 2021-02-01 05:30:28 -0800 Newest: 2021-02-27 20:15:07- 0800 * Pending: 233 Oldest: -0001-11-29 16:07:02 -0752 Newest: 2021-03-26 07:19:01 - 0700 * Canceled: 108 Oldest: 2021-02-19 06:40:57 -0800 Newest: -0001-11-29 16:07:02- 0752 * ` * Thread Starter [neal86](https://wordpress.org/support/users/neal86/) * (@neal86) * [5 years, 1 month ago](https://wordpress.org/support/topic/the-analytics-data-incorrect/#post-14250194) * Hellow ,any update? * Thread Starter [neal86](https://wordpress.org/support/users/neal86/) * (@neal86) * [5 years, 1 month ago](https://wordpress.org/support/topic/the-analytics-data-incorrect/#post-14250263) * Hi, can you please help check? thank you! [@imazed](https://wordpress.org/support/users/imazed/) Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘The analytics data incorrect’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 2 participants * Last reply from: [neal86](https://wordpress.org/support/users/neal86/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/the-analytics-data-incorrect/#post-14250263) * Status: not resolved