• This plugin is great and has worked for 2 years with no issues. Lately, and I am not sure when, the thanks page and email reply stopped working. It is for a festival and does not get used until this time of year through September.
    Checked the email flow chart, everything is set as it should be. The thanks page comes up blank or goes to an error. Changed settings to same page – same thing, changed to a new page no difference.
    Database is updated with entry, but no email and no thanks page.

    I do get this error:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.

    Php error log

    20160630T152757: http://www.esquimaltribfest.com/index.php
    PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65552 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/shortcodes.php on line 351

    20160630T153134: http://www.esquimaltribfest.com/index.php
    PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 130968 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/wp-db.php on line 2319
    PHP Fatal error: Call to a member function get() on a non-object in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/cache.php on line 123

    20160630T162443: http://www.esquimaltribfest.com/index.php
    PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65552 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/shortcodes.php on line 351

    20160630T162506: http://www.esquimaltribfest.com/index.php
    PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65552 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/shortcodes.php on line 351

    20160630T162628: http://www.esquimaltribfest.com/index.php
    PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65552 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/shortcodes.php on line 351

    20160630T165404: http://www.esquimaltribfest.com/index.php
    Participants Database: no valid email address was found for the user receipt email, mail could not be sent.

    Thanks Terry

    https://wordpress.org/plugins/participants-database/

Viewing 2 replies - 16 through 17 (of 17 total)
  • Plugin Author xnau webdesign

    (@xnau)

    It may also work to deactivate page caching on your signup and thanks page, the the W3 settings, you can except some pages from the page cache.

    The plugin is sending an email notification when a signup has occurred but not sending a receipt email to people who sign up.
    it says

    “Participants Database: no valid email address was found for the user receipt email, mail could not be sent”

    please help me to solve the issue.

Viewing 2 replies - 16 through 17 (of 17 total)
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