Thanks page and email not working

TerryGH
(@terrygh)

7 years, 10 months ago

This plugin is great and has worked for 2 years with no issues. Lately, and I am not sure when, the thanks page and email reply stopped working. It is for a festival and does not get used until this time of year through September.
Checked the email flow chart, everything is set as it should be. The thanks page comes up blank or goes to an error. Changed settings to same page – same thing, changed to a new page no difference.
Database is updated with entry, but no email and no thanks page.

I do get this error:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.

Php error log

20160630T152757: http://www.esquimaltribfest.com/index.php
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65552 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/shortcodes.php on line 351

20160630T153134: http://www.esquimaltribfest.com/index.php
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 130968 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/wp-db.php on line 2319
PHP Fatal error: Call to a member function get() on a non-object in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/cache.php on line 123

20160630T162443: http://www.esquimaltribfest.com/index.php
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65552 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/shortcodes.php on line 351

20160630T162506: http://www.esquimaltribfest.com/index.php
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65552 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/shortcodes.php on line 351

20160630T162628: http://www.esquimaltribfest.com/index.php
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65552 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/shortcodes.php on line 351

20160630T165404: http://www.esquimaltribfest.com/index.php
Participants Database: no valid email address was found for the user receipt email, mail could not be sent.

Thanks Terry

https://wordpress.org/plugins/participants-database/

Viewing 15 replies - 1 through 15 (of 17 total)

1 2 →

Plugin Author xnau webdesign
(@xnau)

7 years, 9 months ago

Those “allowed memory size” errors can be hard to diagnose because it’s a secondary effect. The “500” error indicates a deeper problem, however. What PHP version are you running? Needs to be 5.3 or later.

Don’t rely on your control panel settings for the PHP version, it really has to be checked either with a WP plugin that reads the version or by opening a “php info” type page in the web root. This is because on many shared hosting setups local settings can change the PHP version, so the control panel setting is getting overridden.

Thread Starter TerryGH
(@terrygh)

7 years, 9 months ago

According to the info I can find it version MySQL Version 5.5.32 PHP Version 5.5 WP 4.5.3

Plugin Author xnau webdesign
(@xnau)

7 years, 9 months ago

I’d suggest reinstalling the plugin from the latest version. Deacitvate it, then using FTP delete the plugin and upload a fresh copy.

Don’t use the WordPress built-in “delete” function that you see after deactivating, or you’ll lose all your data and settings. Just delete the plugin files and replace them with a fresh copy.

Thread Starter TerryGH
(@terrygh)

7 years, 9 months ago

Replaced the files as you suggested and the “Thanks” does load. But now my entries are not adding to the database and the emails are not being sent still. 🙁

I tested with another email plugin and it does send test messages via php mail and send mail. So not sure if I need to delete the works and start over.
Cheers,Terry

Plugin Author xnau webdesign
(@xnau)

7 years, 9 months ago

OK, about entries not getting added: be sure you are not set up to update matching records and are just updating an existing record when you expect to be creating a new one. Happens all the time.

Check the email settings again, and first test the notification email when a new record is added, that is the easiest way to be sure the email is not getting sent as opposed to getting filtered out by the email client.

Also: make sure there are no new plugins that do stuff with email, there could be interference from another plugin.

Thread Starter TerryGH
(@terrygh)

7 years, 9 months ago

it looks like I am getting out of memory errors. Not sure why this is happening now. When I did get an email notification it contained the code of the first signup page.

Pretty close to deleting and starting over. For the time I have invested so far it might be best option.

Thanks for your help

error log info:

iPage

20160709T153325: http://www.esquimaltribfest.com/wp-admin/admin.php
PDb_List_Admin::initialize list query= SELECT * FROM wp_ojoh_participants_database p ORDER BY p.last_name desc

20160709T153351: http://www.esquimaltribfest.com/wp-admin/admin.php
PDb_List_Admin::initialize list query= SELECT * FROM wp_ojoh_participants_database p ORDER BY p.last_name desc

20160709T153454: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=INSERT INTO wp_ojoh_participants_database SET date_recorded = NOW(), date_updated = NOW(), first_name = %s, last_name = %s, email = %s, phone = %s, tshirt = %s, group = %s, private_id = %s values:Array
(
[0] => terry
[1] => hopkins
[2] => t-dh@telus.net
[3] => 250-213-7284
[4] => Men XLarge
[5] => Lovin E-town
[6] => 49KCO
)

20160709T153502: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), thursday_all_day = %s WHERE id = 270 values:Array
(
[0] =>
)

20160709T153503: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.friday_kids_zone LIKE ‘%”2:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.friday_kids_zone LIKE ‘%”4:45-7:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich,
20160709T153511: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), friday_kids_zone = %s, friday_beer_garden_ticket_sales = %s, friday_table_cleaning = %s, friday_garbage_and_recycling = %s, friday_security = %s, friday_bubble_soccer = %s, friday_media = %s WHERE id = 270 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] => a:1:{i:1;s:9:”4:30-7:30″;}
)

20160709T153513: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.saturday_kids_zone LIKE ‘%”10:45-2:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.saturday_kids_zone LIKE ‘%”1:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sand
20160709T153528: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), saturday_kids_zone = %s, saturday_beer_garden_tickets = %s, saturday_table_cleaning = %s, saturday_garbage_and_recycling = %s, saturday_security = %s, saturday_bubble_soccer = %s, saturday_media = %s WHERE id = 270 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] => a:4:{i:1;s:12:”11:00â€“1:30″;i:2;s:11:”1:15â€“4:45″;i:3;s:11:”4:30â€“7:
20160709T153530: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.sunday_kids_zone LIKE ‘%”10:45-2:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.sunday_kids_zone LIKE ‘%”1:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich
20160709T153538: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), sunday_kids_zone = %s, sunday_beer_garden_tickets = %s, sunday_table_cleaning = %s, sunday_garbage_and_recycling = %s, sunday_security = %s, sunday_bubble_soccer = %s, sunday_media = %s WHERE id = 270 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] => a:1:{i:1;s:12:”11:00â€“1:30″;}
)

20160709T153539: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.take_down LIKE ‘%”8a-3p”%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.take_down LIKE ‘%”8a-3p”%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone,
20160709T153544: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), take_down = %s WHERE id = 270 values:Array
(
[0] =>
)

20160709T153712: http://www.esquimaltribfest.com/index.php
PHP Fatal error: Out of memory (allocated 252706816) (tried to allocate 8388608 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/wp-db.php on line 1775

20160709T153942: http://www.esquimaltribfest.com/wp-admin/admin.php
PDb_List_Admin::initialize list query= SELECT * FROM wp_ojoh_participants_database p ORDER BY p.last_name desc

20160709T154136: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), first_name = %s, last_name = %s, email = %s, phone = %s, tshirt = %s, group = %s, thursday_all_day = %s, friday_kids_zone = %s, friday_beer_garden_ticket_sales = %s, friday_table_cleaning = %s, friday_garbage_and_recycling = %s, friday_security = %s, friday_bubble_soccer = %s, friday_media = %s, saturday_kids_zone = %s, saturday_beer_garden_tickets = %s, `saturday
20160709T154621: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=INSERT INTO wp_ojoh_participants_database SET date_recorded = NOW(), date_updated = NOW(), first_name = %s, last_name = %s, email = %s, phone = %s, tshirt = %s, group = %s, private_id = %s values:Array
(
[0] => barney
[1] => rubble
[2] => tghbigdog@gmail.com
[3] => 250-213-7284
[4] => Men Medium
[5] => Lovin E-town
[6] => A439Z
)

20160709T154628: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), thursday_all_day = %s WHERE id = 271 values:Array
(
[0] =>
)

20160709T154630: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.friday_kids_zone LIKE ‘%”2:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.friday_kids_zone LIKE ‘%”4:45-7:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich,
20160709T154635: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), friday_kids_zone = %s, friday_beer_garden_ticket_sales = %s, friday_table_cleaning = %s, friday_garbage_and_recycling = %s, friday_security = %s, friday_bubble_soccer = %s, friday_media = %s WHERE id = 271 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] =>
)

20160709T154637: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.saturday_kids_zone LIKE ‘%”10:45-2:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.saturday_kids_zone LIKE ‘%”1:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sand
20160709T154643: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), saturday_kids_zone = %s, saturday_beer_garden_tickets = %s, saturday_table_cleaning = %s, saturday_garbage_and_recycling = %s, saturday_security = %s, saturday_bubble_soccer = %s, saturday_media = %s WHERE id = 271 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] =>
)

20160709T154645: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.sunday_kids_zone LIKE ‘%”10:45-2:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.sunday_kids_zone LIKE ‘%”1:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich
20160709T154654: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), sunday_kids_zone = %s, sunday_beer_garden_tickets = %s, sunday_table_cleaning = %s, sunday_garbage_and_recycling = %s, sunday_security = %s, sunday_bubble_soccer = %s, sunday_media = %s WHERE id = 271 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] =>
)

20160709T154656: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.take_down LIKE ‘%”8a-3p”%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.take_down LIKE ‘%”8a-3p”%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone,
20160709T154701: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), take_down = %s WHERE id = 271 values:Array
(
[0] =>
)

Thread Starter TerryGH
(@terrygh)

7 years, 9 months ago

it looks like I am getting out of memory errors. Not sure why this is happening now. When I did get an email notification it contained the code of the first signup page.

Pretty close to deleting and starting over. For the time I have invested so far it might be best option.

Thanks for your help

error log info:

iPage

20160709T153325: http://www.esquimaltribfest.com/wp-admin/admin.php
PDb_List_Admin::initialize list query= SELECT * FROM wp_ojoh_participants_database p ORDER BY p.last_name desc

20160709T153351: http://www.esquimaltribfest.com/wp-admin/admin.php
PDb_List_Admin::initialize list query= SELECT * FROM wp_ojoh_participants_database p ORDER BY p.last_name desc

20160709T153454: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=INSERT INTO wp_ojoh_participants_database SET date_recorded = NOW(), date_updated = NOW(), first_name = %s, last_name = %s, email = %s, phone = %s, tshirt = %s, group = %s, private_id = %s values:Array
(
[0] => terry
[1] => hopkins
[2] => t-dh@telus.net
[3] => 250-213-7284
[4] => Men XLarge
[5] => Lovin E-town
[6] => 49KCO
)

20160709T153502: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), thursday_all_day = %s WHERE id = 270 values:Array
(
[0] =>
)

20160709T153503: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.friday_kids_zone LIKE ‘%”2:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.friday_kids_zone LIKE ‘%”4:45-7:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich,
20160709T153511: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), friday_kids_zone = %s, friday_beer_garden_ticket_sales = %s, friday_table_cleaning = %s, friday_garbage_and_recycling = %s, friday_security = %s, friday_bubble_soccer = %s, friday_media = %s WHERE id = 270 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] => a:1:{i:1;s:9:”4:30-7:30″;}
)

20160709T153513: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.saturday_kids_zone LIKE ‘%”10:45-2:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.saturday_kids_zone LIKE ‘%”1:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sand
20160709T153528: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), saturday_kids_zone = %s, saturday_beer_garden_tickets = %s, saturday_table_cleaning = %s, saturday_garbage_and_recycling = %s, saturday_security = %s, saturday_bubble_soccer = %s, saturday_media = %s WHERE id = 270 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] => a:4:{i:1;s:12:”11:00â€“1:30″;i:2;s:11:”1:15â€“4:45″;i:3;s:11:”4:30â€“7:
20160709T153530: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.sunday_kids_zone LIKE ‘%”10:45-2:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.sunday_kids_zone LIKE ‘%”1:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich
20160709T153538: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), sunday_kids_zone = %s, sunday_beer_garden_tickets = %s, sunday_table_cleaning = %s, sunday_garbage_and_recycling = %s, sunday_security = %s, sunday_bubble_soccer = %s, sunday_media = %s WHERE id = 270 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] => a:1:{i:1;s:12:”11:00â€“1:30″;}
)

20160709T153539: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.take_down LIKE ‘%”8a-3p”%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.take_down LIKE ‘%”8a-3p”%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone,
20160709T153544: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), take_down = %s WHERE id = 270 values:Array
(
[0] =>
)

20160709T153712: http://www.esquimaltribfest.com/index.php
PHP Fatal error: Out of memory (allocated 252706816) (tried to allocate 8388608 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/wp-db.php on line 1775

20160709T153942: http://www.esquimaltribfest.com/wp-admin/admin.php
PDb_List_Admin::initialize list query= SELECT * FROM wp_ojoh_participants_database p ORDER BY p.last_name desc

20160709T154136: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), first_name = %s, last_name = %s, email = %s, phone = %s, tshirt = %s, group = %s, thursday_all_day = %s, friday_kids_zone = %s, friday_beer_garden_ticket_sales = %s, friday_table_cleaning = %s, friday_garbage_and_recycling = %s, friday_security = %s, friday_bubble_soccer = %s, friday_media = %s, saturday_kids_zone = %s, saturday_beer_garden_tickets = %s, `saturday
20160709T154621: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=INSERT INTO wp_ojoh_participants_database SET date_recorded = NOW(), date_updated = NOW(), first_name = %s, last_name = %s, email = %s, phone = %s, tshirt = %s, group = %s, private_id = %s values:Array
(
[0] => barney
[1] => rubble
[2] => tghbigdog@gmail.com
[3] => 250-213-7284
[4] => Men Medium
[5] => Lovin E-town
[6] => A439Z
)

20160709T154628: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), thursday_all_day = %s WHERE id = 271 values:Array
(
[0] =>
)

20160709T154630: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.friday_kids_zone LIKE ‘%”2:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.friday_kids_zone LIKE ‘%”4:45-7:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich,
20160709T154635: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), friday_kids_zone = %s, friday_beer_garden_ticket_sales = %s, friday_table_cleaning = %s, friday_garbage_and_recycling = %s, friday_security = %s, friday_bubble_soccer = %s, friday_media = %s WHERE id = 271 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] =>
)

20160709T154637: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.saturday_kids_zone LIKE ‘%”10:45-2:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.saturday_kids_zone LIKE ‘%”1:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sand
20160709T154643: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), saturday_kids_zone = %s, saturday_beer_garden_tickets = %s, saturday_table_cleaning = %s, saturday_garbage_and_recycling = %s, saturday_security = %s, saturday_bubble_soccer = %s, saturday_media = %s WHERE id = 271 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] =>
)

20160709T154645: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.sunday_kids_zone LIKE ‘%”10:45-2:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.sunday_kids_zone LIKE ‘%”1:45-5:00″%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich
20160709T154654: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), sunday_kids_zone = %s, sunday_beer_garden_tickets = %s, sunday_table_cleaning = %s, sunday_garbage_and_recycling = %s, sunday_security = %s, sunday_bubble_soccer = %s, sunday_media = %s WHERE id = 271 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] =>
)

20160709T154656: http://www.esquimaltribfest.com/index.php
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.take_down LIKE ‘%”8a-3p”%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone, p.tshirt, p.group FROM wp_ojoh_participants_database p WHERE p.take_down LIKE ‘%”8a-3p”%’ ORDER BY p.last_name ASC
PDb_List::_setup_iteration list query: SELECT p.id, p.shirt, p.sandwich, p.check_in, p.phone,
20160709T154701: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), take_down = %s WHERE id = 271 values:Array
(
[0] =>
)

Plugin Author xnau webdesign
(@xnau)

7 years, 9 months ago

I don’t see a smoking gun there. An our of memory error could certainly prevent emails from getting sent, but it’s not clear why that’s happening or if it’s happening when the email is attempting to send.

Reinstalling my help, also try deactivating other plugins then test the notification to see if there is a bad interaction between plugins.

Thread Starter TerryGH
(@terrygh)

7 years, 9 months ago

So, deleted everything. Reinstalled. setup. Intermittently works? The Host is saying it is a plugin issue, but I don’t know. Getting the 500 error now and the out of memory issue seemed to be caused by the plugin capturing the page the form was on and sending it? This is is the error log after a failed signup.

20160715T173045: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), first_name = %s, last_name = %s, phone = %s, email = %s, mailing_list = %s, group = %s WHERE id = 4 values:Array
(
[0] => bib dog
[1] => dudley
[2] => 250-231-4567
[3] => tghbigdog@gmail.com
[4] => No
[5] => Blues Scene
)

20160715T173051: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), thursday_set_up = %s WHERE id = 4 values:Array
(
[0] => 8-4p
)

20160715T173059: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), friday_kids = %s, friday_tickets = %s, friday_tables = %s, friday_g_r = %s, friday_security = %s, friday_soccer = %s, friday_media = %s WHERE id = 4 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] => a:1:{i:1;s:10:”12:30-4:45″;}
)

20160715T173108: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), saturday_kids = %s, saturday__tickets = %s, saturday_tables = %s, saturday_g_r = %s, saturday_security = %s, saturday_soccer = %s, saturday_media = %s WHERE id = 4 values:Array
(
[0] =>
[1] => a:1:{i:1;s:12:”11:00â€“2:30″;}
[2] =>
[3] =>
[4] =>
[5] =>
[6] => a:1:{i:1;s:12:”7:15â€“close”;}
)

20160715T173116: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), sunday_kids = %s, sunday_tickets = %s, sunday_tables = %s, sunday_g_r = %s, sunday_security = %s, sunday_soccer = %s, sunday_media = %s WHERE id = 4 values:Array
(
[0] =>
[1] =>
[2] =>
[3] =>
[4] =>
[5] =>
[6] => a:2:{i:1;s:12:”11:00â€“1:30″;i:2;s:12:”7:15â€“close”;}
)

20160715T173122: http://www.esquimaltribfest.com/index.php
Participants_Db::process_form storing record sql=UPDATE wp_ojoh_participants_database SET date_updated = NOW(), take_down = %s WHERE id = 4 values:Array
(
[0] => 8-4p
)

Plugin Author xnau webdesign
(@xnau)

7 years, 9 months ago

We’re still not seeing the problem in the error logs. You say the plugin is sending the page the form is on? Where are you seeing that? The problem may be the plugin, but not a general bug, something specific to your setup. Web hosts are no good at fixing problems like this, they can only fix things if you know what the problem is and it’s a configuration issue with the hosting.

Are you using a custom template?

Did you try deactivating other plugins to see if it works then. You mention reinstalling the plugin, but try it with other plugins deactivated.

Thread Starter TerryGH
(@terrygh)

7 years, 9 months ago

I am not using a custom template. Intermittently I get 500 error or this error today – Fatal error: Out of memory (allocated 258473984) (tried to allocate 65552 bytes) in /hermes/bosnaweb21a/b412/ipg.esquimaltribfest/wp/wp/wp-includes/shortcodes.php on line 351. I deactivated plugins to no avail. think the host is the issue. They told me that the form has no ID on it. YET it worked once, after I deleted the plugin did new install. go figure.

Thanks Roland. I will move to a new host and see if that corrects the problem.
Cheers, T

Thread Starter TerryGH
(@terrygh)

7 years, 9 months ago

So I tried to move to a new host but they were so incompetent I gave up. Roland can I hire you to have a look to see if you can help me with this issue? I am stumped.

Plugin Author xnau webdesign
(@xnau)

7 years, 9 months ago

I’ll give it a shot…email me at support@xnau.com

suporn
(@suporn)

7 years, 2 months ago

Roland, please let me know if you found the root problem. I have got the same problem.

Thread Starter TerryGH
(@terrygh)

7 years, 2 months ago

Hey Suporn, I found it was the W3 caching program. Even though I had paid for the “preminum” version they flatly denied it was there issue. I killed it and the problem was solved.

Cheers,
Terry

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