• Resolved adriannees

    (@adriannees)


    We have created a custom contact support form which displays the textarea-1 “How can we help” input depending on certain conditions.

    Unfortunately, this input is not being saved for some reasons and does not appear in the email response NOR does it appear in the form submissions log. The question doesn’t even appear in the list!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter adriannees

    (@adriannees)

    I have removed the input from my form because users are trying to submit with it and it’s not working. Here’s the visibility settings I was using:
    https://support.stockabl.com/forminator-bug-textarea/

    Thread Starter adriannees

    (@adriannees)

    after doing some further testing… it appears that adding a “hide if reset password” radio button question is yes (or null) is the conditional triggering the error.

    • This reply was modified 2 years ago by adriannees.
    • This reply was modified 2 years ago by adriannees.
    Plugin Support Pawel – WPMU DEV Support

    (@wpmudev-support9)

    Hello, @adriannees

    I trust you’re doing well!

    I apologize for the late reply, I’m afraid I can’t replicate this on my end. Would you please export the form from settings gear icon > Export. Please see attached screenshot:
    https://monosnap.com/file/dTrWp6Hffj4oWWQz72oBdInvixqomQ

    Please upload the for to a Google Drive, or a DropBox and share a download link in here.

    Thank you. Have a good day and take care!

    Kind regards,
    Nastia

    Plugin Support Pawel – WPMU DEV Support

    (@wpmudev-support9)

    Hello, @adriannees

    I hope all is well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day!

    Cheers,
    Nastia

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Textarea input not saving’ is closed to new replies.