Support » Plugin: Better Click To Tweet » Text Showing Up but No Box

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Ben Meredith

    (@benmeredithgmailcom)

    Hi there. Can you pass along a link to your site, and I can check it out?

    Thanks so much!

    Sure! This post has a Click to Tweet near the bottom of the post.

    Give Mom What She Really Wants this Mother’s Day|5 Ideas

    Plugin Author Ben Meredith

    (@benmeredithgmailcom)

    Was it working and then it stopped? Or has it always shown up like that?

    Here’s what’s technically happening: the CSS file which styles the click to tweet boxes is not being loaded correctly. This is likely the result of a plugin or theme incompatibility.

    The file should be here: http://jewelsbytrish.com/wp-content/plugins/better-click-to-tweet/assets/css/styles.css

    The first step is to make sure that file is actually there. Navigate via SFTP to that folder on your server (wp-content/plugins/better-click-to-tweet/assets/css/ ) and make sure there is a file there named styles.css.

    If there is not, you need to re-download my plugin from here and unzip it. Then, navigate to the assets/css/ folder and upload that css file to your site.

    If that doesn’t fix it, you’ve got a theme or plugin incompatibility. You’ll need to disable all plugins and see if that fixes it. If it does, reenable them one at a time until something breaks. Whichever plugin you just activated is where the incompatibility lives.

    In case you are curious, I just wrote a post about why this troubleshooting advice is the quickest.

    Once we pinpoint where the incompatibility is, we’ll be able to fix it. Thanks!

    Yes, it was working initially when I installed it.

    I’ll go through the steps you mentioned above & update here when I’m finished. Thanks!

    That fixed it! Thank you so much!!

    Plugin Author Ben Meredith

    (@benmeredithgmailcom)

    Excellent! I’m glad that fixed it. Thanks so much for using my plugin.

Viewing 6 replies - 1 through 6 (of 6 total)
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