Support » Plugin: Kadence WooCommerce Email Designer » Text of the Emails not changing

  • Hello, i dowloaded the plugin kadence and edited my woo emails, but when i finish the buy of the product, the text inside the kadence template is not the same of the editor, i tryed using loco translate and cleaning the cache of the templates but it still not working, the email sended by the kadence editor to my personal mail its fine, the problem is the product buy. Help

    Hola, descargué el complemento kadence y edité mis correos electrónicos de woo, pero cuando termino de comprar el producto, el texto dentro de la plantilla de kadence no es el mismo del editor, intenté usar loco translate y limpiar el caché de las plantillas pero todavía no funciona, el correo electrónico enviado por el editor de kadence a mi correo personal está bien, el problema es la compra del producto. Ayuda

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  • Hello,

    Thank you for reaching out.

    Go to WooCommerce > Status, scroll down to Templates and see if you have email template overrides within your theme. If you have, kindly delete/rename the email template override files from your theme to make sure your changes on the email customizer will apply properly.

    Hope this helps and let us know if we can assist you further.

    Best Regards,
    Karla

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