Title: Text & HTML widget input fields not appearing
Last modified: June 17, 2019
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# Text & HTML widget input fields not appearing
* [jacoblw](https://wordpress.org/support/users/jacoblw/)
* (@jacoblw)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/)
* When using Mega Menu – Grid Layout, if I insert a custom HTML or text widget
and click the spanner to edit the content, the input does not render as it doesn’t
have markup existing to actually render it.
* [https://i.imgur.com/o6SyqwA.png](https://i.imgur.com/o6SyqwA.png) – UI version
[https://i.imgur.com/cP49KEG.png](https://i.imgur.com/cP49KEG.png) – Markup missing
Viewing 10 replies - 1 through 10 (of 10 total)
* Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/)
* (@megamenu)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648073)
* Hi Jacob,
* The HTML editor for that widget is loaded using JavaScript. Please can you check
for JavaScript errors when you open the custom HTML widget settings?
* [https://www.megamenu.com/documentation/javascript-errors-console/](https://www.megamenu.com/documentation/javascript-errors-console/)
* Regards,
Tom
* Thread Starter [jacoblw](https://wordpress.org/support/users/jacoblw/)
* (@jacoblw)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648119)
* Hi Tom, thank you for replying.
* Looking at the console it only logs that the menu has been initiated “Launched
for Menu ID 123620”, but nothing else after that is logged to the console.
* > [View post on imgur.com](https://imgur.com/cv1Y3l1)
* Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/)
* (@megamenu)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648239)
* Hi jacoblw,
* Ok, thanks.
* Please can you disable all plugins then try in a different browser?
* Regards,
Tom
* Thread Starter [jacoblw](https://wordpress.org/support/users/jacoblw/)
* (@jacoblw)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648394)
* The plugin is being used on a live site, has been tested on a dev site but the
environments are shadowed so I’m unsure why it’s not working on the live but
is on the dev. For obvious reasons I cannot disable the live plugins.
* Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/)
* (@megamenu)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648442)
* Hi Jacob,
* Ok, if the environments are identical then we have ruled out the problem being
with the plugin code.
* Therefore can you try:
1. Logging in with a different admin user. 2. Try on
a completely different computer.
* Regards,
Tom
* Thread Starter [jacoblw](https://wordpress.org/support/users/jacoblw/)
* (@jacoblw)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648461)
* This was the first thing we checked, my colleague logged into their wp admin
account replicated the exact actions. The only thing we could eliminate is computers
not on the same domain but this shouldn’t affect anything.
* I also tried deactivating and reactivating the plugin, removing and re-adding
the plugin.
* It appears we’re pretty much out of resolutions, any other suggestions?
* Thread Starter [jacoblw](https://wordpress.org/support/users/jacoblw/)
* (@jacoblw)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648474)
* Is there anything I could look for which would disable that specific part of
max mega menu?
* Side note; I have also looked at the wp logs and php logs for the server, nothing
correlates to the error we are experiencing.
* Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/)
* (@megamenu)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648481)
* Hi Jacob,
* > any other suggestions
* I am rapidly approaching the end of my list.. 🙂
* _Something_ must be different. I am not an expert in networks, but I seem to
remember from years ago there might be network policies which alter browser behaviour/
allowed requests/content types. The easiest next step would be to log in from
outside of the network (e.g. from home).
* Failing that, I would view the source of both nav-menus.php pages and look for
any [differences](https://www.diffchecker.com/).
* Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/)
* (@megamenu)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648494)
* “Is there anything I could look for which would disable that specific part of
max mega menu?”
* Nope, the “Custom HTML” widget is a core WordPress widget and it is core WordPress
that loads up the html editor.
* Thread Starter [jacoblw](https://wordpress.org/support/users/jacoblw/)
* (@jacoblw)
* [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648536)
* I will re-replicate the WordPress instance and see if I can fix it; there is
the possibility that a plugin has been updated, I’ll keep this thread updated.
Viewing 10 replies - 1 through 10 (of 10 total)
The topic ‘Text & HTML widget input fields not appearing’ is closed to new replies.
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* 9 replies
* 2 participants
* Last reply from: [jacoblw](https://wordpress.org/support/users/jacoblw/)
* Last activity: [7 years ago](https://wordpress.org/support/topic/text-html-widget-input-fields-not-appearing/#post-11648536)
* Status: not resolved