Support » Plugin: WP Popups - WordPress Popup builder » Text formating and html not saving

  • Resolved Patrick Boehner

    (@patrick-b)


    When editing the content and adding a heading the heading tags will be striped out after saving. If I format the text, hist save and reload the page, the html is gone. I’ve deviated all other plugins besides gravity forms to test this and nothing has worked.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Damian

    (@timersys)

    Can you paste the full html code that you are trying to save so I can try locally?

    Thread Starter Patrick Boehner

    (@patrick-b)

    Sure. Nothing fancy, just a heading and a paragraph. I’ve tried using the formatting options in the text editor and writing the html myself.

    <h2>Subscribe To Our Newsletter</h2>
    
    <p>Sing up for our monthly newsletter and get the latest financial news, tips, and insights.</p>
    
    Plugin Author Damian

    (@timersys)

    well that not happens on my end. Which version of the plugin and wordpress do you have?

    Thread Starter Patrick Boehner

    (@patrick-b)

    Here is a dump from site health. I will do a little more testing on my end.

    
    ### wp-core ###
    
    version: 5.3.1
    site_language: en_US
    user_language: en_US
    timezone: America/Los_Angeles
    permalink: /blog/%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 10
    dotorg_communication: true
    
    ### wp-plugins-active (18) ###
    
    ACF Content Analysis for Yoast SEO: version: 2.3.0, author: Thomas Kräftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast
    Advanced Custom Fields PRO: version: 5.8.7, author: Elliot Condon
    Autoptimize: version: 2.5.1, author: Frank Goossens (futtta)
    Classic Editor: version: 1.5, author: WordPress Contributors
    Disable Comments: version: 1.10.2, author: Samir Shah
    Gravity Forms: version: 2.4.15, author: rocketgenius
    Gravity Forms MailChimp Add-On: version: 4.6, author: rocketgenius
    Maintance Testing Tools: version: 1.0.3, author: Patrick Boehner
    Native Lazyload: version: 1.0.2, author: Google
    Query Monitor: version: 3.5.2, author: John Blackbourn
    Redirector: version: 3.0.1, author: Ralf Hortt
    Relevanssi: version: 4.4.1, author: Mikko Saari
    Shared Counts: version: 1.3.0, author: Bill Erickson & Jared Atchison
    Tada: version: 1.1.1, author: Ben Gillbanks
    TinyMCE Advanced: version: 5.3.0, author: Andrew Ozz
    WordPress Zero Spam: version: 3.1.1, author: Ben Marshall
    WP Popups Lite: version: 2.0.0.6, author: timersys
    Yoast SEO Premium: version: 12.0.1, author: Team Yoast
    
    ### wp-plugins-inactive (3) ###
    
    CAOS: version: 2.9.4, author: Daan van den Bergh
    SendGrid: version: 1.11.8, author: SendGrid
    Simple History: version: 2.33, author: Pär Thernström
    
    ### wp-server ###
    
    server_architecture: Linux 4.9.93-boot2docker x86_64
    httpd_software: Apache/2.4.10 (Debian)
    php_version: 7.2.0 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 3000
    time_limit: 900
    memory_limit: 256M
    max_input_time: -1
    upload_max_size: 1000M
    php_post_max_size: 1000M
    curl_version: 7.38.0 OpenSSL/1.0.1t
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: false
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /app/public/wp-content
    WP_PLUGIN_DIR: /app/public/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: true
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: true
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    
    Thread Starter Patrick Boehner

    (@patrick-b)

    I’m making these updates to account for the class changes between the plugins on my local test site using Local by flywheel.

    I’ve gone ahead and installed the Twenty Nineteen theme and disabled all other plugins. Issue remains.

    The HTML that is output looks like:

    
    <div class="spu-content">
    <p style="margin-top: 0px; padding-top: 0px; margin-bottom: 0px; padding-bottom: 0px;">
    Subscribe To Our Newsletter<br>
    Sign up for our monthly newsletter and get the latest financial news, tips, and insights.[gravityform id=”4″ title=”false” description=”false” ajax=”true”]<button class="spu-close-popup ">No Thank You</button>
    </p>
    </div>
    
    Plugin Author Damian

    (@timersys)

    You deactivated all plugins and changed the theme and still happens? That makes no sense to me.
    Any must use plugin ?

    Thread Starter Patrick Boehner

    (@patrick-b)

    Yep. No MU plugins but I will go ahead and test it on another environment.

    Plugin Author Damian

    (@timersys)

    Hi @patrick-b, please let me know how it goes. There must be something else in there affecting it.

    Thread Starter Patrick Boehner

    (@patrick-b)

    Definitely an issue with my local development server. Tested it on another setup and the issue went away. Sorry to drag you down the rabbit hole.

    Plugin Author Damian

    (@timersys)

    No Problem, I will close the ticket, but let me know if you ever find the cause of the issue.

    Thread Starter Patrick Boehner

    (@patrick-b)

    I finely hunted down the issue in my setup and wanted to post just encase someone else has a similar setup issue. The html wasn’t saving because I had define( ‘DISALLOW_UNFILTERED_HTML’, true ) in my wp-config.php

    Plugin Author Damian

    (@timersys)

    Hi @patrick-b,
    thanks for letting me know. If the first time I hear about this constant.

Viewing 12 replies - 1 through 12 (of 12 total)
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