Title: Text Encoding Errors
Last modified: August 22, 2016

---

# Text Encoding Errors

 *  Resolved [X-Raym](https://wordpress.org/support/users/x-raym/)
 * (@x-raym)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/text-encoding-errors/)
 * Hi !
 * I wanted to report three bugs I just have, related to how the text is encoded
   by the plugin.
    1. Every apostrophe ‘ is replace by \’ in ticket title in mails and ticket list(
       but not ticket itself)
    2. French characters such as “ç” are replaced by other characters ça (for eg.)
       in mails
 * Thank you for listening, and for your great plugin 🙂
 * [https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/text-encoding-errors/#post-5272811)
 * Hi X-Raym,
 * Thank you for reporting these bugs. We’ll verify and resolve as soon as possible.
 * Thanks again!
 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/text-encoding-errors/#post-5272833)
 * Hi X-Raym,
 * > Every apostrophe ‘ is replace by \’ in ticket title in mails and ticket list(
   > but not ticket itself)
 * This bug is now resolved in v2.2 and available to download.
    Please update your
   plugin and check.
 * > French characters such as “ç” are replaced by other characters ça (for eg.)
   > in mails
 * This is working fine for us. I could share screenshot of mail and plugin body
   but this feature is not here.
 * If you still have such issues, purchase our pro version and raise support ticket.
   You will definatly get it solved!
 * Thanks again for reporting!
 *  Thread Starter [X-Raym](https://wordpress.org/support/users/x-raym/)
 * (@x-raym)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/text-encoding-errors/#post-5272947)
 * Hi !
 * here is an example of what I actually got by e-mails
 *     ```
       Bonjour,
       J'ai un problème avec la télé, ça fait deux fois que ça le fait !
       ```
   
 * instead of
 *     ```
       Bonjour,
       j'au un problème avec la télé, ça fait deux fois que ça le fait !
       ```
   
 * I know I don’t have the pro version yet so I can’t expect personnal support (
   that I understand), I just put this as referance for other people.
 * thanks again for listening 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Text Encoding Errors’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-support-plus-responsive-ticket-
   system_868078.svg)
 * [WP Support Plus Responsive Ticket System](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)
 * [Support Threads](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/reviews/)

## Tags

 * [characters](https://wordpress.org/support/topic-tag/characters/)
 * [encoding](https://wordpress.org/support/topic-tag/encoding/)
 * [errors](https://wordpress.org/support/topic-tag/errors/)
 * [mail](https://wordpress.org/support/topic-tag/mail/)
 * [text](https://wordpress.org/support/topic-tag/text/)

 * 3 replies
 * 2 participants
 * Last reply from: [X-Raym](https://wordpress.org/support/users/x-raym/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/text-encoding-errors/#post-5272947)
 * Status: resolved