Text Area Character Limit – How to Change?

  • Resolved CarolBEB

    (@carolbeb)


    6 years, 9 months ago

    Complete message in teatarea field is getting cut off when viewing submissions in Sales Force. Is this a form setting or is this happening in Sales Force? Any help appreciated.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Nick Ciske

    (@nickciske)

    6 years, 9 months ago

    Cut off visually (can’t see it all on the lead layout) or actually truncated (i.e. missing data)?

    Consistently or intermittently?

    Are there special characters in the messages that may be causing SF to parse the data incorrectly?

    How long are these messages?

    The plugin should pass any length submission to Salesforce. That field accepts up to 32k characters… Long Text Area(32000) so it’s unlikely SF is truncating the data.

    Thread Starter CarolBEB

    (@carolbeb)

    6 years, 9 months ago

    Hi Nick,

    Thank you for your quick response. My responses below in the order of yours:

    The data the the user inputs in the textarea is truncated (missing data)

    Consistently

    Not that I am aware of (see FYI below)

    The length varies from a single sentence to multiple paragraphs ( I believe it is cutting off about 150 characters.)

    FYI – The person who actually has Sales Force access is the one requesting that I increase the character count so the submissions are not truncated – I didn’t see where I could do that in the plug-in.

    Thank you!

    • This reply was modified 6 years, 9 months ago by CarolBEB.
    Plugin Author Nick Ciske

    (@nickciske)

    6 years, 9 months ago

    150 chars? That’s weird.

    The plugin does not truncate input…

    I’d need to see the form to see if it’s related to the plugin, but honestly that’s very unlikely. It’s textarea that get’s submitted verbatim to Salesforce…

    Thread Starter CarolBEB

    (@carolbeb)

    6 years, 9 months ago

    That is what I thought as well. I will ask the Salesforce user to send me a screen shot, will that be helpful OR do you want the link to the online form that is being used?

    Plugin Author Nick Ciske

    (@nickciske)

    6 years, 9 months ago

    Both, ideally.

    Thread Starter CarolBEB

    (@carolbeb)

    6 years, 9 months ago

    Ok – link to online form: http://southerncurrentllc.com/contact/
    “Please include any additional information here:” is the area of concern

    Waiting to hear back from the SF user.. they are in another time zone so it could be later tonight or tomorrow.

    Thank you, again!
    -c

    Plugin Author Nick Ciske

    (@nickciske)

    6 years, 9 months ago

    I can solve it for you right now… just use the correct field:

    Don’t use the title field (it’s limited to 128 characters) — use the description field instead. It seems like the previous field is using description field but is a Picklist … so your form appears to be misconfigured?

    
<div class="sf_field sf_field_description sf_type_select">	<label class="w2llabel required  select" for="sf_description">Select Your Solar Installation Type: <sup><span class="required">*</span></sup></label>		<select id="sf_description" class="w2linput select" name="description"><option value="Residential">Residential</option><option value="Commercial">Commercial</option><option value="Utility Solar">Utility Solar</option></select><div class="clearfix"></div></div>
<div class="sf_field sf_field_title sf_type_textarea">	<label class="w2llabel   textarea" for="sf_title">Please include any additional information here:</label>		<textarea id="sf_title" class="w2linput textarea" name="title" placeholder=""></textarea><div class="clearfix"></div></div>
    • This reply was modified 6 years, 9 months ago by Nick Ciske.
    • This reply was modified 6 years, 9 months ago by Nick Ciske.
    Thread Starter CarolBEB

    (@carolbeb)

    6 years, 9 months ago

    Wow – what an oversight on my part (I overwrote existing field and didn’t realize their associated descriptions!) – thank you!

    Do I need to recreate these areas with the proper field names or can I just edit the field area?

    • This reply was modified 6 years, 9 months ago by CarolBEB.
    • This reply was modified 6 years, 9 months ago by CarolBEB.
    Plugin Author Nick Ciske

    (@nickciske)

    6 years, 9 months ago

    You can’t edit the field’s name once added, but everything else is editable.

    Thread Starter CarolBEB

    (@carolbeb)

    6 years, 9 months ago

    Got it – I have recreated. Thank you for all your help and for your helpful and timely responses… just wonderful!! Great plugin by the way 🙂

Viewing 10 replies - 1 through 10 (of 10 total)
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