Support » Plugin: WP-Matomo Integration (WP-Piwik) » Testscript -> HTTP/1.1 503 Service Temporarily Unavailable

  • Hi,

    I have recently experienced problems with WP-Piwik Plugin. It doesn’t show any data in my WordPress Dashboard, and it send me this message: “WP-Piwik 1.0.15 was not able to connect to Piwik using your configuration. During connection the following error occured:
    Operation timed out after 5001 milliseconds with 0 bytes received”

    I ran the test script as you say in your frequently asked questions and it returned me this message “…HTTP/1.1 503 Service Temporarily Unavailable…”. This error is not mentioned there.

    What should I do?

    Thanks for your help

Viewing 5 replies - 1 through 5 (of 5 total)
  • Where do you have your piwik installation? This is (normally) not an issue with your WP-Piwik Plugin. In my mind this is a issue with your piwik instance. Please check it. Could you access to the piwik web interface and login there?
    Do you have your own root-server or a VPS ?

    I have installed Piwik in my hosting, and I can check all the data in the Piwik web interface, and log in without any problems.

    The only site where I couldn’t see the statistics is in the WordPress dashboard.

    I have several websites in different hosting accounts, and the same thing happens from a few weeks ago. Before, everything worked correctly.

    I thought it could be a bug of WP-Piwik plugin but with the recent upgrade, this problem wasn’t solved :(. I don’t change any configuration on my WordPress, Piwik installation or hosting account.

    I can’t realize where could be the problem.

    Any suggestions?

    Thanks for your help

    It’s really difficult to point out, what the reason could be. The error 503 means usually, that your server couldn’t temporary answer the requests. Do you have a virtual server? (In my earlier admin time i have had a virtual server, and the hoster restricted the amount of request which my server was allowed to answer.)
    What are your logs saying?
    Maybe your piwik-auth token is not valid?

    PS: Please remember, i’am only a private user with some linux admin experience and would like to help a little bit, wether i’am able to give some hints 😉

    By the way, i’ve installed the current wordpress version, and the version 1.0.15 from WP-Piwik. Here is everything working fine, and i couldn’t experience any problems. I’am using this for example for my blog (this is linked within my profile)

    PS: Do you have a multi site install for your wordpress site? Maybe a new installation of the plugin may help.

    Do you could see any (which) log entries in your piwik server?

    • This reply was modified 3 years, 6 months ago by blaufotograph.
    Plugin Author braekling

    (@braekling)

    @blaufotograph Thx for helping!

    @javierhzmartin The responses clearly state that a connection to Piwik is not possible. So a timeout occurs and a 503 error (which says Piwik is temporary not available) is responded.

    Very often, this is caused by firewall settings (e.g., mod_security). For example, some settings don’t allow HTTP connections to localhost.

    Another reason can be an additional login/authentification plugin you are using with Piwik.

    If WordPress and Piwik are running on the same server, you can also try to use the PHP connection mode, so that you don’t need a HTTP connection.

Viewing 5 replies - 1 through 5 (of 5 total)
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