Testing stripe with woocommerce payments and cant delete stripe account

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    2 years, 7 months ago

    Hi @altairtim,

    Could you create a ticket with us directly from here. We need a few details from your end. We can help you delete this account after verifying the details.

    Thanks.

    jinsonkv10

    (@jinsonkv10)

    2 years, 7 months ago

    Exactly the same issue. I connected my Personal Stripe account for development purposes and now want to connect my client’s account. There is no option to remove the existing stripe account and add a new one.

    Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    2 years, 6 months ago

    Hello @jinsonkv10,

    Could you please also create a ticket with us by following the steps mentioned above? We will be able to help you there.

    We look forward to your ticket.

    Thanks.

    tgordonassociates

    (@tgordonassociates)

    2 years, 6 months ago

    I’m having the same issue. The link above mentions that support is only offered to WooCommerce.com paying customers. However, this issue needs to be resolved as it’s resulting in financial loss on our end.

    Plugin Support Senff – a11n

    (@senff)

    2 years, 6 months ago

    Hey @tgordonassociates

    You don’t need to be a paying customer to be able to submit a message. As long as you have a WordPress.com/WooCommerce.com account, you can use the contact form.

    tgordonassociates

    (@tgordonassociates)

    2 years, 6 months ago

    Thanks @senff

    I did submit a request. I was just unsure of the response. They seem to be on top of it though!

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    2 years, 6 months ago

    Hi @tgordonassociates,

    Thanks. Looks like the account you requested for deletion has been deleted. I believe you are set.

    Thread Starter altairtim

    (@altairtim)

    2 years, 6 months ago

    Hi @simplysaru,

    After submitting the ticket, Chris contacted me and asked for my confirmation of deletion, I confirmed and it’s been 5 days now, the account is still there, so do I need to do anything on my side or just wait for more days?

    Thank you very much.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    2 years, 6 months ago

    Hi @altairtim,

    Sorry about this, looks like there was a mix-up and this deletion request got lost in the numerous emails. We are on top of it again. Account deletions usually take a day. You will hear from us with the confirmation of the account deletion shortly.

    Thanks for your patience & understanding with this issue.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    2 years, 6 months ago

    Hi @altairtim,

    Just a quick update that the account requested was deleted. I will mark this issue resolved.

Viewing 10 replies - 1 through 10 (of 10 total)
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