Title: Testimonials not saving
Last modified: August 22, 2016

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# Testimonials not saving

 *  [emmape](https://wordpress.org/support/users/emmape/)
 * (@emmape)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/testimonials-not-saving-1/)
 * Hi,
 * Both using testimonial input form and adding through edit testimonials these 
   are not saving. Comes up testimonial added successfuly but not showing within
   the list or page output. Recently updated to latest version of wordpress 3.9.2
   so perhaps this relates.
 * Thanks.
 * [https://wordpress.org/plugins/testimonial-basics/](https://wordpress.org/plugins/testimonial-basics/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/)
 * (@kevinhaig)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/testimonials-not-saving-1/#post-5177774)
 * What is your website address?
    Have you recently installed a security plugin 
   that has changed the prefix for your database?
 *  Thread Starter [emmape](https://wordpress.org/support/users/emmape/)
 * (@emmape)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/testimonials-not-saving-1/#post-5177825)
 * Hi,
 * The website address is [http://emmapenman.com](http://emmapenman.com).
 * All plugins updated wordpress SEO, formidabble Form input, Captcha, mail poet.
 * Thanks
 *  Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/)
 * (@kevinhaig)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/testimonials-not-saving-1/#post-5177908)
 * Hi emmape
 * Did you get your problem solved? I tested the plugin on three installations, 
   and everything is working fine. It is very difficult problem to trouble shoot
   when you can’t duplicate it on a test bed.
 * I did send you a testimonial test. Dis you get it?
 *  Thread Starter [emmape](https://wordpress.org/support/users/emmape/)
 * (@emmape)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/testimonials-not-saving-1/#post-5177922)
 * Hi,
 * I received an email saying a testimonial had been submitted but nothing shows
   for approval.
 * I have just tested on another of my sites. Testimonials added fine before and
   after updating to latest version of wordpress. I then updated your plugin details
   below which has now recreated issue, message shows testimonial added successfully
   when added through edit testimonials but nothing shows on the list.
 * You have version 3.20.6 installed. Update to 4.0.8. View version 4.0.8 details.
   
   Compatibility with WordPress 3.9.2: 100% (according to its author) minor bug 
   fixes
 *  Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/)
 * (@kevinhaig)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/testimonials-not-saving-1/#post-5177925)
 * OK I have found the problem.
 * You have upgraded from version 3.20.6 to 4.0.8 which is two database changes,
   so the database is not configured correctly. If you had upgraded all versions
   there would not have been a problem. My bad!
 * The only solution at this point will be to deactivate and uninstall the plugin,
   by doing so you will remove the table, and lose your testimonials. Then install
   the latest version of Testimonial Basics. Make sure you copy them over to notepad
   or something like that, so that you can re-enter them.
 * Sorry to have caused you this grief. Next time, ensure you implement each update,
   as it is always tested against the previous version, especially if the database
   table structure changes.
 *  Thread Starter [emmape](https://wordpress.org/support/users/emmape/)
 * (@emmape)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/testimonials-not-saving-1/#post-5177930)
 * Ok, thank you! I will do that.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Testimonials not saving’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/testimonial-basics_312d05.svg)
 * [Testimonial Basics](https://wordpress.org/plugins/testimonial-basics/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/testimonial-basics/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/testimonial-basics/)
 * [Active Topics](https://wordpress.org/support/plugin/testimonial-basics/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/testimonial-basics/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/testimonial-basics/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [emmape](https://wordpress.org/support/users/emmape/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/testimonials-not-saving-1/#post-5177930)
 * Status: not resolved