Support » Theme: Shoreditch » Testimonials in cascade

  • Resolved ckproprete2019

    (@ckproprete2019)


    Hello,

    I have a problem with the testimonials.
    My testimony does not line up and the texts go beyond the boxes, which is boring.
    I have applied the code, impossible to know where it comes from, I hope you can help me.

    (Sorry for my english, I’m French…)

    Thanking you in advance,
    Alicia.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi Alicia –

    Thanks for getting in touch. Those testimonials should not look that way. I think that you might have some interference happening. Go to the theme demo, scroll down to the testimonial section… https://shoreditchdemo.wordpress.com/ This is how things should look. Everything involving the testimonial should fit inside the box.

    This is how I see your testimonials on my screen (# and #)

    Do you have any plugins enabled? Try disabling all of those to see if that helps.

    Thread Starter ckproprete2019

    (@ckproprete2019)

    Hello,

    thank you for your fast ! 🙂

    Indeed, I have Jetpack and when I disable it, all my testimonials desapear for letting me just the shortcode : here

    I don’t know that to do..

    Thank you for helping me 🙂

    Hi there,

    Yes, since Testimonials is a Jetpack feature, you have to have that activated for it to work. Are there any other plugins that you have enabled that you can deactivate? Also, is your shortcode looking similar to what is on this support page?:

    https://en.support.wordpress.com/testimonials-shortcode/#example

    Let us know. Thanks!

    Thread Starter ckproprete2019

    (@ckproprete2019)

    Hello !

    I have Jetpack, Yoast SEO and Askimet.
    I used the shortcode of the support site, that’s why I don’t understand.. 🙁

    Thread Starter ckproprete2019

    (@ckproprete2019)

    Nobody can help me ? 🙁

    Hi there,

    Did you disable all of your other plugins to see if that made a difference?

    Thread Starter ckproprete2019

    (@ckproprete2019)

    Hello,

    I already answered this above: I disabled my other plugin and nothing has changed

    I just deleted a function of Jetpack that was bugger and clarify the function “clear” that it should apply in the admin, and it works now.

    Okay, I wasn’t sure if you meant you disabled the other plugins as well. Glad to hear that you were able to sort out the issue.

Viewing 8 replies - 1 through 8 (of 8 total)
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