Support » Plugin: Strong Testimonials » Testimonials carousel overlapping problem

  • Resolved vinsbg

    (@vinsbg)


    Hello,

    There is a problem with iOS devices (iPhones, iPads). When I place few testimonials on the page trough the shortcode and slide to see the second testimonial(second slide) the dots and arrows overlap the text and the carousel is crashing.

    https://paste.pics/7D4A7
    https://paste.pics/7D4AI

    So far this is happening only on iOS devices.

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support mplusb

    (@mplusb)

    Hello @vinsbg,

    Thank you for reaching out!
    Can you please send me a screenshot with your View settings so I can try to recreate the issue?

    Thank you so much,
    Mihaela

    Thread Starter vinsbg

    (@vinsbg)

    Hello @mplusb,

    Sorry but which settings? From where to take them?

    Thanks

    Plugin Support mplusb

    (@mplusb)

    Hello @vinsbg,

    Please go to your dashboard > Testimonials > Views > edit your view > and please send me a screenshot with the settings there.

    Thank you,
    Mihaela

    Thread Starter vinsbg

    (@vinsbg)

    Hello @mplusb,

    Here is the screenshot with the settings:

    https://paste.pics/7EK52

    Thank you!

    Plugin Support mplusb

    (@mplusb)

    Thank you!
    Can you please go to your View > scroll down to Behavior > and switch from Adjust slide for each slide to ‘Set height to match the tallest slide’ > save.
    This should solve it.
    Please let me know how it goes!

    Thank you,
    Mihaela

    Thread Starter vinsbg

    (@vinsbg)

    Thanks, @mplusb but this doesn’t resolve the issue in a good way because if the difference between the highest and smallest slide is huge then you get very long big white space on the screen.

    You can see the attached image:
    https://paste.pics/7EP33

    Plugin Support mplusb

    (@mplusb)

    Hello @vinsbg,

    Can you please send me your website’s url (the page with the slider overlapping) so I can investigate this further and see if I can send you a code to fix it.

    Thank you,
    Mihaela

    Thread Starter vinsbg

    (@vinsbg)

    Yes, here is the link.

    Thanks

    Plugin Support mplusb

    (@mplusb)

    Thank you!
    Just double checked this on multiple iPhones and it does not happen.
    Here are some screenshots from those devices: https://www.dropbox.com/s/nj3n4h2gijj6pg7/iphones.zip?dl=0

    Can you please let me know on what devices did you check this on?

    Thank you,
    Mihaela

    Thread Starter vinsbg

    (@vinsbg)

    That’s strange. I’ve tested it on iPhone XS Max. Checked it again now and it seems that the problem doesn’t persist anymore.

    • This reply was modified 2 years, 5 months ago by vinsbg.
Viewing 10 replies - 1 through 10 (of 10 total)
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