• Resolved gledys

    (@gledys)


    When the test is sent at the end of the exam, it remains running and does not send the mail with the results.

    The page I need help with: [log in to see the link]

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  • Hi @gledys

    It is a bit hard to answer why you are experiencing this issue
    The best advice I can give is the standard fault finding and fixes.
    I first advise you to clear the cache and cookies. You can also try to reset your permalinks and try again.
    The issue could also be due to a theme or plugin conflict

    Themes:

    As a test, switch to a default theme such as twenty-twenty and see if this fixes it.

    Plugins:

    If that doesn’t work, also deactivate all plugins apart from QSM and see if this fixes. if it does, re-enable one at a time to see which is causing the error.
    If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users

    https://en-gb.wordpress.org/plugins/health-check/

    Regards,
    Sumit

Viewing 1 replies (of 1 total)
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