Test msg works, CF7 error suggests spam

  • Resolved lukefive

    (@lukefive)


    4 years, 3 months ago

    Our email was fine until SiteGround moved our sites to a new server.
    So I re-installed WP Mail SMTP, created new client ID and secret in Google, followed the steps and sent a successful test email.

    But when I try our contact form, I get “There was an error trying to send your message. Please try again later.” in a box with an orange border.

    The Contact Form 7 author suggests this color border indicates a problem with spam. Maybe he means CF7 suspected it was spam?

    My manager wants this fixed ASAP – Urgent. We’re blocking incoming business.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    4 years, 2 months ago

    Hi @lukefive,

    One of the many reasons for emails reaching the spam box is the email being unauthenticated. Make sure you’ve set up DMARC, SPF, DKIM for your domain, check here. Domain reputation is the key to improving email deliverability. Make sure the email message contains quality content, like not suspicious links etc, and try sending plain text emails. Please see the best practices to send emails.

    I hope this helps!

    Thread Starter lukefive

    (@lukefive)

    4 years, 2 months ago

    This is the same domain where we have not had any email delivery problems for more than two years. Also, same software.

    I replaced Contact Form 7 with WP Forms, and replaced Google Gmail authentication with SendInBlue. Now the outgoing web-form test messages work fine.

    Thank you for the suggestion re DMARC, SPF, DKIM
    That is good advice.

Viewing 2 replies - 1 through 2 (of 2 total)
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