Support » Plugin: WooCommerce » Test Mode works; Live Mode gives error

  • Resolved mweier

    (@mweier)


    I’ve configured WooCommerce with Stripe and successfully created an order using test configuration.

    I’ve since disabled test mode and supplied the Live API Key and Secret, as well as the Webhook secret for a webhook on my domain.

    When I add a product to my cart and check out with a live credit card, I get the following error on my cart which is blocking the transaction from going through:
    No such customer: cus_GBfHuIDepDeuBT; a similar object exists in test mode, but a live mode key was used to make this request.

    I found a thread which mentions this could happen if using the same email address on a live transaction as was used on a test transaction. However, I’ve tried other email addresses and also gone to the stripe admin to purge the test data customer (no customers in there currently)

    status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://dev.dizwire.com
    Site address (URL): https://dev.dizwire.com
    WC Version: 3.8.0
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.24
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.25-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.0
    WC Database Prefix: wp_phhgnx_
    MaxMind GeoIP Database: ✔
    Total Database Size: 5.54MB
    Database Data Size: 3.92MB
    Database Index Size: 1.62MB
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (22) ###
    
    Contact Form 7: by Takayuki Miyoshi – 5.1.5
    Deux Portfolio: by QedQod – 1.0.0
    Deux Shortcode: by QedQod – 1.0.7
    Duplicate Post: by Enrico Battocchi – 3.2.3
    Flickr Album Gallery: by FARAZFRANK – 2.0.9
    Jetpack by WordPress.com: by Automattic – 7.9
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.2
    Kirki Customizer Framework: by Ari Stathopoulos (@aristath) – 3.0.45
    Mailchimp for WooCommerce: by Mailchimp – 2.3 – Not tested with the active version of WooCommerce
    MC4WP: Mailchimp for WordPress: by ibericode – 4.7
    Master Slider Pro: by averta – 3.2.14
    Meta Box: by MetaBox.io – 5.2.3
    One Click Demo Import: by ProteusThemes – 2.5.2
    WooCommerce Variation Swatches: by ThemeAlien – 1.0.4 – Not tested with the active version of WooCommerce
    WooCommerce Admin: by WooCommerce – 0.22.0 – Not tested with the active version of WooCommerce
    WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.0 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.1 – Not tested with the active version of WooCommerce
    WooCommerce Refund & Exchange With RMA: by makewebbetter  – 2.1.4.1 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.22.1 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.8.0
    YITH WooCommerce Compare: by YITH – 2.3.16 – Not tested with the active version of WooCommerce
    YITH WooCommerce Wishlist: by YITH – 2.2.16 – Not tested with the active version of WooCommerce
    
    ### Inactive Plugins (2) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.3
    Duplicator: by Snap Creek – 1.3.24
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
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    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #12 - /shop/
    Cart: #13 - /cart/
    Checkout: #14 - /checkout/
    My account: #15 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Deux Child
    Version: 1.0.0
    Author URL: http://example.com
    Child Theme: ✔
    Parent Theme Name: Deux
    Parent Theme Version: 1.2.15
    Parent Theme Author URL: http://qedqod.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
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    deux/woocommerce/cart/cart.php
    deux/woocommerce/cart/mini-cart.php
    deux/woocommerce/checkout/form-checkout.php
    deux/woocommerce/checkout/form-coupon.php
    deux/woocommerce/checkout/form-login.php
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    deux/woocommerce/global/quantity-input.php
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    deux/woocommerce/loop/add-to-cart.php
    deux/woocommerce/loop/price.php
    deux/woocommerce/loop/result-count.php
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    deux/woocommerce/myaccount/form-edit-account.php
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    deux/woocommerce/myaccount/my-address.php
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    deux/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
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    deux/woocommerce/single-product/tabs/tabs.php
    deux/woocommerce/single-product-reviews.php
    
    ### Action Scheduler ###
    
    Complete: 118
    Oldest: 2019-10-17 01:16:49 +0000
    Newest: 2019-11-16 04:37:27 +0000
    
    Pending: 2
    Oldest: 2019-11-16 04:44:54 +0000
    Newest: 2019-11-16 04:44:54 +0000
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there,

    Thanks for reaching out.

    I understand that you are able to process test transactions with Stripe, but when switching to live mode, you’re receiving an error. It sounds like you’re still using test keys to process the live transactions. You’ll need to navigate to your Stripe dashboard and grab the live keys as seen here: https://cld.wthms.co/OpjWjK

    If you’re still having trouble accepting payments with the live keys, please make a post in our Stripe forums here: https://wordpress.org/support/plugin/woocommerce-gateway-stripe/

    Cheers!

    Thanks, I already made sure to grab all the live keys. I’ll create a post there.

    Plugin Support laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Thanks for letting us know! I’ll go ahead and mark this thread as Resolved but we’ll see you in the Stripe forums.

Viewing 3 replies - 1 through 3 (of 3 total)
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